Remote Czech speaking Customer Service Specialist | Monday to Friday fixed

Location: Braga, Portugal (remote) Work Setup: Fully remote Languages Required: Czech and English Start Date: 7 May 2026 Schedule: Monday to Friday, 08:00–17:00 (weekends off) Contract Type: Permanent contract (standard conditions apply) Compensation: Base salary over 14 months Additional Benefits: €45 monthly complexity bonus (paid over 11 months) Relocation: Not provided. About the Position Join a Czech-speaking customer service team supporting automotive digital services. In this role, you will assist customers with inquiries related to digital tools and services in the automotive sector, ensuring a smooth and efficient user experience. Key Responsibilities Provide support in Czech via digital channels (such as phone, email, or chat) Assist customers with questions related to automotive digital services Resolve issues efficiently while maintaining a high level of customer satisfaction Follow internal processes and escalation procedures Accurately document all interactions in internal systems Candidate Profile Fluency in Czech Good command of English Strong communication and problem-solving skills Customer service experience is an advantage Comfortable working remotely and independently Must already reside in Portugal What You'll Get Base salary × 14 months €45 monthly complexity bonus (11 months) Fixed weekday schedule with weekends off Remote work setup