Customer Service Representative - Home Improvement - Work from home

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Home Repair and Maintenance Services

Why Consider This Job Opportunity

• Salary up to $20.00 per hour
• Paid Time Off and Holiday pay, along with a 401K plan and matching contributions
• Opportunities for advancement and growth within the organization
• Flexible schedule with the option to work from home
• Supportive and values-based culture centered around respect, integrity, customer focus, and having fun
• Chance to make a positive impact on customer experience and satisfaction
  
  

What To Expect (Job Responsibilities)

• Manage inbound and outbound customer communications, organizing work and schedules for Service Professionals
• Guide customers through their projects and manage their expectations effectively
• Deliver exceptional customer experiences that foster lifelong relationships
• Ensure quality of work and customer satisfaction at every touchpoint
• Maintain efficiency in task execution, completing jobs in a timely manner
  
  

What Is Required (Qualifications)

• Minimum of 2 years of experience in an office setting
• Strong problem-solving skills and ability to work independently
• Professional communication and phone skills
• Highly organized and detail-oriented
• Basic computer proficiency, including Microsoft Office and Excel
  
  

How To Stand Out (Preferred Qualifications)

• Experience in a home repair and maintenance company
• Familiarity with ServiceTitan software
  
  

#HomeRepair #CustomerService #CareerOpportunity #FlexibleWork #CompetitivePay

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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