About The Company
At TTEC, we are a global leader in customer experience solutions, dedicated to helping brands deliver smarter, more human-centric interactions through innovative data, AI, and technology. Our mission is to connect people and brands seamlessly, creating meaningful experiences that foster loyalty and trust. With a strong commitment to diversity, inclusion, and community engagement, TTEC prides itself on building a workforce that reflects the diverse communities we serve. Our award-winning culture and recognition as a Great Place to Work in the United States underscore our dedication to employee well-being, professional growth, and a supportive work environment.
About The Role
We are seeking a dedicated Healthcare Customer Service Representative to join our team remotely from California. In this role, you will be the frontline representative supporting consumers with their healthcare benefit inquiries. Your primary focus will be to deliver exceptional service by understanding customer needs, providing accurate information, and guiding them through their healthcare options. This position offers an excellent opportunity to develop your customer service skills within the healthcare industry, contribute to meaningful consumer interactions, and be part of a dynamic, supportive team. The role is ideal for individuals who are empathetic, patient, and passionate about helping others, with a desire to make a positive impact on people's healthcare experiences.
Qualifications
- At least 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Comfort working with computer systems and Windows-based applications
- A distraction-free, designated home workspace
- A secure, high-speed wired internet connection (minimum 25 Mbps)
Responsibilities
- Answer incoming calls from customers promptly and professionally
- Engage thoughtfully with customers to understand their healthcare benefit needs
- Conduct research across multiple systems to resolve customer questions effectively
- Provide clear, accurate, and helpful information to assist customers in navigating healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a structured schedule, including designated breaks and lunches
- Document customer interactions accurately in the system
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training and development activities to enhance skills and knowledge
Benefits
- Competitive base hourly wage starting at $17.65
- Supportive environment for career and professional development
- Full days dedicated to meaningful consumer interactions
- Inclusive and community-oriented culture that encourages giving back
- Access to individualized coaching and thousands of free courses for growth
- Potential benefits such as PTO, tuition reimbursement, health and wellness incentives (based on position)
- Remote work flexibility allowing for a healthy work-life balance
Equal Opportunity
TTEC is an equal opportunity employer committed to fostering an inclusive environment. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe diversity enriches our workplace and enables us to better serve our global communities. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to be their authentic selves.