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Job Description Customer Hero: Be the friendly, helpful voice on the phone, email, or chat β solving problems and making someoneβs day. Cross-Selling and Upselling: Spot opportunities to upsell or cross-sell β helping customers find exactly what they need and processing their orders accurately. Phone Answering: Provide prompt and courteous support, maintaining professionalism on every call. Reporting on Daily KPIs: Track and report on key performance indicators, ensuring targets are met and exceeded.
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