Customer Service & Outreach Representative (Part-Time)

Job Description This is a remote position. We are looking for a proactive and adaptable Customer Service & Outreach Representative to support a growing healthcare-focused initiative. This role combines customer interaction, outbound calling, lead qualification, and light sales support within a startup-style environment where processes are still being developed. The ideal candidate should feel comfortable speaking with business owners and potential members, handling customer interactions professionally, and helping shape workflows and outreach strategies as the project grows. This is an excellent opportunity for someone with customer service experience who is interested in developing sales and outreach skills in a growing healthcare initiative. This role is best suited for candidates who are comfortable working in a fast-paced, growing environment with evolving schedules and responsibilities. This is an independent contractor role (service-based agreement, no benefits) . Responsibilities Customer Service & Outreach Conduct outbound calls to restaurants, bars, and hospitality businesses Introduce the healthcare membership program professionally Answer basic questions about the service and membership model Build rapport with business owners and decision-makers Assist in identifying potential member interest Help schedule follow-up calls or meetings when applicable Lead Management & Research Research businesses and identify decision-makers Gather and verify contact information Maintain organized lead and outreach records Update spreadsheets and internal tracking systems Document customer interactions and call outcomes Future Growth Responsibilities As the project evolves, the role may gradually include: Appointment setting Follow-up outreach campaigns Customer retention support Light sales responsibilities Assistance building outreach and commission processes Providing feedback on customer behavior and call effectiveness Work Environment & Tools Google Sheets / Excel Virtual phone systems (Google Voice, RingCentral, etc.) WhatsApp Business Secure remote workspace Schedule & Availability Part-time position (approximately 20–25 hours weekly) Estimated schedule: Around 3:00 PM / 4:00 PM to 9:00 PM / 10:00 PM EST Approximately 4–5 working days per week Saturday availability is required Candidates must be highly flexible with scheduling, as outreach hours may evolve depending on business needs, response rates, and campaign performance The schedule may continue adjusting during the initial phases of the project as the team identifies the most effective calling windows Requirements Previous customer service experience required Some sales or outbound calling experience preferred Comfortable speaking confidently on the phone Strong communication and follow-up skills Adaptable and comfortable in startup-like environments Organized and detail-oriented Strong English communication skills Benefits 550–650 USD/month, depending on the hours per month Competitive part-time base compensation Opportunity to help shape future commission structures Potential for long-term growth into a more sales-focused role