Customer Service Enrollment Manager

AO Globe Life is expanding nationwide and seeking motivated professionals who want to build a meaningful remote career while helping families access important supplemental benefits. This fully remote opportunity offers flexibility, structured training, and a supportive team environment designed to help you grow professionally while making a real impact. All leads are warm and pre-interested individuals who have requested information about coverage options. Your role is to connect with these individuals, schedule virtual appointments, and guide them through the benefits enrollment process. No cold calling, door knocking, or prospecting required. Key Responsibilities Reach out to individuals who have requested information about coverage options Schedule and conduct virtual consultations via Zoom Assess client needs and recommend appropriate life, accident, and supplemental benefits Guide clients through the enrollment and policy education process Maintain accurate and compliant digital records Participate in weekly training sessions, team meetings, and coaching calls Collaborate with leadership and teammates to improve performance and share strategies What We Offer 100% Remote Position – Work from anywhere in the U.S. Flexible Scheduling – Set a schedule that fits your lifestyle Weekly Pay via direct deposit Warm, Pre-Interested Leads Provided – No cold prospecting required Full Training & Licensing Support Health Insurance Premium Reimbursement Monthly & Quarterly Performance Bonuses Leadership Advancement Opportunities Supportive and collaborative team culture Ideal Candidate Profile Strong communicator comfortable speaking with clients on Zoom Self-motivated and able to work independently in a remote environment Organized and comfortable using digital tools and CRM systems Legally authorized to work in the United States Access to a Windows-based computer/laptop and reliable high-speed internet About AO Globe Life AO Globe Life has served working families for more than 70 years. Through partnerships with unions, credit unions, and veteran organizations, we provide supplemental life and health benefits designed to protect families and strengthen financial security. Our organization focuses on mentorship, professional development, and long-term career growth for individuals who are committed to making a difference.