Senior Manager, Enrollment Operations

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO As a Senior Manager, Enrollment Operations , you will help our enrollment organization run smoothly and efficiently while maintaining our high standards for quality as we focus on increasing our impact on patients nationwide. The Enrollment team is the first line of outreach to patients; we introduce them to our team and services and begin to build a trusting relationship that is the foundation of our care delivery model. The success of Thyme Care’s work hinges on our ability to successfully reach and enroll patients. Reporting to the Director of Enrollment Operations, you will help support a number of business critical areas of our Enrollment organization, including performance analytics and reporting, monitoring and improving operational workflows, as well as leading cross-functional projects to improve processes or support new launches. You will collaborate closely with enrollment leadership to ensure the Enrollment team has the right data and operational tools to succeed. You will understand our enrollment workflow and processes with nitty-gritty detail while also being able to connect the dots to the bigger picture to identify areas of opportunity for increasing team productivity and efficiency. Performance Analytics & Reporting Provide actionable summaries and reports of individual and team performance to Enrollment Team Leads to improve Enrollment Specialist productivity and highlight opportunities for deeper coaching. Drive insights and trends from weekly performance data, and provide weekly summaries for enrollment team and leadership. Maintain and provide continuous improvement to staffing strategy, to allocate resources with precision Conduct monthly enrollment audits to ensure team member scorecard accuracy, surfacing potential bugs or opportunities for improvement with cross-functional stakeholders in product and data. Become deeply knowledgeable on Enrollment dashboards in order to provide ongoing oversight, and to pull ad-hoc queries and dashboards for Enrollment Team Leads as needed. Operational Workflows & Cross-Functional Projects Monitor enrollment operational success metrics and proactively propose and implement solutions to resolve issues. Provide operational support when internal product bugs are reported by the Enrollment team, including identifying workarounds and investigating root causes of issues and brainstorming potential solutions. Project manage cross-functional operational initiatives related to a new launch, product improvement, or data opportunity, ensuring all stakeholders are aligned on timelines and responsibilities, and enrollment can deliver upon initiative goals. Learning & Innovation Support the design and roll out of new enrollment team testing and pilots, pulling necessary data, analyzing results, and providing real-time support to Enrollment Managers and Team Leads. WHAT YOU’VE DONE 5-8 years of relevant experience in roles requiring analytical problem-solving, structured project management, and cross-functional collaboration, with a proven track record of success. Background in strategy consulting, operations at a startup, or a closely adjacent field – with demonstrated success in navigating a fast-paced, rapidly changing, ambiguous environment. Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required MBA, a nice to have, but not required WHAT LEADS TO SUCCESS You are data-savvy and analytical . You love digging into data, whether in a spreadsheet or a tool (Looker experience is a plus!), and you are an expert at separating signals from noise and teasing out actionable insights into a compelling narrative. You are a skilled project manager . You’ve demonstrated the ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through You are a strong communicator . Whether you are conveying something to peers, front-line staff, or leadership, you tailor your communications to your audience in a compelling, succinct way. You are curious. When faced with a challenge or question, your first instinct is to dig deeper; you are driven by the need to understand why things may be happening a certain way. You sweat the details . Whether while updating metrics, creating actionable summaries, or conducting audits, you hold yourself to a high standard for quality and precision. You thrive on feedback . You are humble and proactively seek feedback from others to learn, grow, and improve your ability to collaborate and deliver results. You are a team player . You are always willing to jump in to support colleagues and contribute to the organization’s success, and team members know they can rely on you to meet deadlines and deliverables no matter what. You exude positive energy . You bring a positive and joyful attitude to your working relationships and problem solving, demonstrating humor, resilience, and generosity. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,250 - $165,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.