About Us
We are an established organization serving families across the U.S., Canada, and New Zealand, along with a dedicated division in New York. Our work centers on offering essential programs that support members of unions, credit unions, and various associations. We’re committed to providing reliable protection and building long-lasting connections with the communities we work with.
About the Role
This role focuses on guiding members through the benefits available to them. You’ll help them understand their options, answer questions, and walk them through straightforward enrollment steps. Every interaction involves individuals who already have a link to the programs we represent.
Responsibilities
Review benefit information with members and confirm eligibility
Manage incoming calls and route them where they need to go
Follow up with members and respond to their inquiries
Clearly explain available benefit options and how they work
Create personalized recommendations using our internal systems
Stay informed on product updates and new procedures through ongoing training
Who Thrives in This Position
Clear, confident communicators
Organized individuals who pay close attention to detail
Comfortable speaking with members by phone or video
People who follow structured processes well
Professionals who remain patient, friendly, and member-focused
What We Provide
Comprehensive training from day one
A fully remote work environment
Weekly pay with competitive earning potential
Opportunities for performance bonuses
Advancement options for long-term growth
Full benefits available after 3 months
A supportive culture that encourages balance and stability