Customer Service Associate

At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. Position Summary Safe Haven Security is seeking a Builder Sales Support Admin (BSS Admin) to join our organization. As a BSS Admin, you will play a crucial role in supporting the division’s sales through handling call traffic and managing the resolution and maintenance of finalized customer accounts. This role is 100% remote, and its primary duties will include taking calls and other administrative duties as assigned for the Builder Concierge Sales team. In this role you will: Engage with customers to facilitate the maintenance of accounts and guiding call traffic Maintain a streamlined workflow for managing tickets, voicemails, reports, and call queues Serve as an authentic voice to help resolve our customers’ needs To be successful in this role, you should have: Exceptional communication and de-escalation skills Proven ability to work independently in a remote environment Proficiency in Microsoft Office Suite Self-motivated and a dedicated and disciplined mindset Proficiency in working independently as well as collaboratively within a team Proven ability to stay organized Reliable high-speed internet with a minimum download / upload speed of 500 Mbps to support video conferencing, system tools and call quality. What Safe Haven requires in a candidate: High School diploma or equivalent Prior customer-facing experience Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Safe Haven At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement. At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated. As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence. If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve. Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why Join Safe Haven Weekly pay Comprehensive paid training Annual bonus potential Paid Time Off (PTO) program and paid holidays Medical, Dental, Vision, 401k, and Life Insurance Coverage Employee Assistance Program (EAP) Career Development Recognized by Newsweek's "America's Greatest Workplaces"! Safe Haven is the largest employee-based ADT Authorized Dealer