Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.
ServiceTitan Administrator & Remote Customer Coordinator (HVAC/Plumbing)
Location:
Remote (Philippines / Mexico)
Shift:
Monday – Friday, US Business Hours
Type:
Full-Time | Home Services Operations
About the Role
Are you a
ServiceTitan
expert who thrives in the fast-paced world of home services? We are seeking a
Service Coordinator & CRM Administrator
to support a leading U.S.-based HVAC and Plumbing firm. This is a high-impact role where you will manage the "heart" of the business—dispatching, customer communications, and operational workflows—all from your professional home office.
Core Responsibilities
ServiceTitan Management:
Act as the primary administrator for the
ServiceTitan CRM
, ensuring all customer data, job bookings, and technician schedules are 100% accurate.
Inbound/Outbound Coordination:
Handle high-volume inquiries via phone, email, and chat. You are the professional voice of the company for HVAC and plumbing clients.
Strategic Dispatching:
Coordinate with field technicians to ensure seamless service delivery and optimized routing for daily jobs.
Issue Resolution:
Address customer concerns with a solution-oriented approach, maintaining high satisfaction ratings in a high-pressure environment.
Operational Reporting:
Assist leadership with administrative tasks, tracking job completion, and ensuring all "top of funnel" inquiries are converted into scheduled services.
Qualifications & Skills
Required Software:
Proficiency in ServiceTitan
is mandatory.
Industry Experience:
Proven background in
HVAC, Plumbing, or Home Services
dispatching/administration is highly preferred.
Communication:
Exceptional verbal and written English skills, with the ability to handle stressed customers with empathy and professionalism.
Technical Setup:
Must have a dedicated, quiet home office with a high-speed, reliable internet connection.
Work Ethic:
Proactive, self-motivated, and capable of managing multiple service tickets simultaneously.
🙋 Frequently Asked Questions
Q: Is ServiceTitan experience absolutely required?
A:
Yes. This role is built around the
ServiceTitan platform
. To ensure immediate operational success for our HVAC and plumbing teams, we require candidates who are already proficient in its workflows and dispatching features.
Q: What are the primary industries I will be supporting?
A:
You will be supporting a U.S.-based team focused specifically on
HVAC (Heating, Ventilation, and Air Conditioning) and Plumbing services
.
Q: Does this role involve "cold calling"?
A:
No. This is a customer coordination and administrative role. Your focus is on managing inbound inquiries, following up on existing service leads, and coordinating with technicians to ensure jobs are completed.
Q: What is the work schedule?
A:
This is a full-time position aligned with
U.S. Business Hours
. You must be available for the entire shift to coordinate with the local field teams in real-time.