DEADLINE: JUNE 12 (FRIDAY) 11AM (MANILA TIME)

Are you ready to take your Customer Services skills to the next level? Join our sportswear brand Comma Football, where you will be an integral part of a close-knit team from around the world.

Role

Overview:

We are looking for passionate, motivated and quick-thinking customer service agents to deliver the best possible experience for our customers.
This role is a fully remote role.
This is a short-term role (2-3 months) with an opportunity to extend.

Who Are We?

At Comma Football, we pride ourselves on making the best jerseys on the planet.
We started back in 2016 as a design studio, and in late 2022 we d ---------- to turn our love for football into real-life products that people can wear and enjoy for life.
As such, we have an extremely lean and close-knit team running the business - by joining us, you aren’t joining a company where you do your job and never interact with anyone. You’re joining a team.

Where Do You Fit?

More often than not, the only time a customer gets to interact with Comma Football is through our customer service.
Thus it is essential that the customer receives fast and compassionate responses to their concerns, so that their experience is exceptional.
As a rapidly growing company, we have had to bring on more amazing customer service agents to communicate with our customers.

Responsibilities

Answering, assigning and escalating support tickets using Zendesk
Communicating with our shipping partner using their own platform, as well as Google Sheets
Changing orders on Shopify
Shipping and editing orders from our shipping partner platform

Results

All support tickets are resolved within 5 days of receiving
Daily tasks are successfully and reliably completed with minimal preventable errors
Always available during work hours

Requirements

Minimum 2 years of customer service experience
Strong understanding of spoken and written English
Excellent communication skills
Proficient in Excel and data entry
Good internet connection and reliable computer with the ability to video conference via Zoom
Flexibility to work within the appropriate time zones
Happy to take on ad-hoc tasks as required
A love for football (soccer) is a huge plus!

Job Details

Location: Work from Home
Hours: 8 hours per day, Monday - Friday
Pay Rate: $5.5 USD per hour
Short-Term: This is a short-term contract with an expectation to last 2-3 months + an option to extend.

WHAT NOW?

If you are ready to join a vibrant and exciting team of football fanatics, we encourage you to apply.
To express your interest, complete the work test found at this link ( ---------- ) and email it to us.
Those successful during the initial phase of recruitment will then participate in an interview.
See you inside!

Customer Service Agent (eCommerce, Apparel)

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