Customer Service Agent

Who We Are: At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. As part of our store support team, your work directly impacts stores across the country and drives the value that our customers see on the shelves. We’re looking for people who are passionate about retail and motivated by meaningful work that makes a real impact. This posting represents a current, contract opportunity at Giant Tiger. Job Title Customer Service Agent Contract End Date 2027-01-08 About This Role: Workplace Arrangements: This is a part-time , temporary role with a contract end date of Jan 8, 2027. This role will follow a fully remote schedule after training has been completed at our Ottawa, ON Home Office . Applicants for this role can expect to work from home on an alternating weekly rotation schedule that includes working hours starting at 7:00am, working hours ending at 9:00pm and weekends and holidays. What You'll Be Doing: Respond to customer and store inquiries via telephone, email, live chat, text and social media channels. Provide timely and effective solutions in response to inquiries and issues. Provide excellent customer service and address needs of customers and stores in a timely and effective manner meeting SLAs. ex. "sundown rule" responses to stores Provide clear and precise documentation for stores to advise customers (Correction Notices) Accurately and efficiently provide notices to stores advising them of any non-food and Health & Safety Recalls. Recall & Customer notice must be both English and French Actively contribute ideas that will enhance the customer service experience. Drawing from BHD inquiry experiences, contribute to Merch Ops process improvement by periodically providing analysis and recommendations on issues & opportunities regarding Stores Provide Stores with information and details regarding potential issues or upcoming issues that could affect their business. (Store Communications) Manage work flow on the front end, manage customer/store flow, and report performance and policy issues to the Customer Service Supervisor What You'll Bring: Bilingualism (English and French) is a requirement as this role will be in regular contact with our customers, stores and store leadership in Quebec. Minimum of 2 years of retail and/or customer service experience is required; Ability to work under pressure and in a very fast-paced environment. Knowledge of social media and best practices. Strong communication skills are required, as well as attention to detail and creative problem solving. Strong demonstrated organizational and time management skills. Systems experience with AS400 (JDA) and Freshdesk Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook Ability to work a flexible schedule including nights, weekends, and holidays as needed. Assets You May Have Post-secondary education #LI-HYBRID Join Giant Tiger and gain meaningful work experience in a fun, community-focused environment. Our temporary opportunities offer competitive pay and a chance to learn and grow with a proudly Canadian retailer. Salary $45,600.00 - $68,500.00 What Giant Tiger Offers: Competitive Compensation: The salary range for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively. Career Growth: Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career. If you're looking for a place to grow and take on new challenges, you've found it. Extra Giant Tiger Perks: • Store Discount, • Recognition program that celebrates great work with monetary rewards and other perks, • Safety first environment. Location 2480 Walkley Road, Ottawa, Ontario, K1G 6A9 Job Requisition JR132229 Giant Tiger is an equal opportunity employer and is committed to fair employment practices. Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact [email protected] . Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.