Customer Sales Representative

Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services Position Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings & Weekends Required) About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing jobs and memberships . This is a sales-first customer service role — not just answering calls. You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a professional, customer-first experience . If you can build trust quickly and close consistently , this role is built for you. What You’ll Own Inbound Sales & Call Conversion Handle high-volume inbound calls with confidence and professionalism Convert inquiries into booked plumbing jobs (target: 85% conversion rate ) Actively listen and guide customers toward the right solution Control conversations while maintaining empathy and clarity Scheduling, Upselling & Membership Sales Book service appointments accurately and efficiently Identify upsell opportunities during calls Promote and sell Pipeline Club membership Hit key targets: 10%+ membership close rate 35 memberships in first 90 days CRM & Process Execution Log all interactions accurately in CRM systems Follow structured scripts and workflows Contribute to improving call processes and conversion systems Preferred tools experience: ServiceTitan Other CRM and call management tools Customer Experience & Escalation Handling Handle escalations professionally and calmly Maintain high customer satisfaction standards Deliver consistent, high-quality phone experiences Team Support & Optimization Support offshore team members for consistency Provide feedback to improve scripts, tools, and workflows Adapt quickly to new systems and processes What Success Looks Like 85%+ call-to-booking conversion rate 10%+ membership close rate 35+ memberships sold in first 90 days Accurate and clean CRM documentation Strong customer satisfaction and call quality scores What Makes You a Strong Fit Confident, persuasive communicator on the phone Strong at building rapport quickly Comfortable balancing sales + service Disciplined and reliable with performance targets Able to work evenings and weekends Thrive in fast-paced, call-driven environments Requirements (Must-Have) Experience Proven experience in: Inbound sales Call center sales Customer service with conversion targets Core Skills Strong conversion and closing ability Excellent objection handling CRM and call system experience Clear, professional English communication Nice to Have Experience in: Plumbing HVAC Home services Familiarity with ServiceTitan Membership or subscription sales experience What a Typical Day Looks Like Handle inbound calls throughout your shift Understand customer issues and recommend services Book appointments and present membership options Log all interactions in CRM Follow scripts and improve performance daily Handle escalations professionally In short: You turn inbound calls into revenue + long-term customer relationships . Key Metrics (KPIs) Call-to-booking conversion rate (85% target) Membership close rate (10%+) Memberships sold (35 in first 90 days) CRM accuracy and documentation Customer satisfaction and call quality Why This Role Stands Out Clear, measurable performance targets Direct impact on revenue growth Structured scripts, systems, and coaching Opportunity to grow into: Sales leadership Operations roles Customer experience management Interview Process Initial Screening Call Interview with Pavago Recruiter Client Interview Offer & Onboarding Apply Now If you can convert inbound calls, handle objections confidently, and deliver a strong customer experience , this role gives you a clear path to grow in sales and revenue operations . Apply now and turn conversations into results.