Customer Operations Specialist (6 months contract)

Customer Operations Specialist (6 months contract) Market Pay is seeking a talented individual to join our team for a 6 months period and contribute to the success of our enterprise payment solutions. If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you! Your Role You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues. Job Description: Operational execution Ensure efficient execution of daily customer operations tasks in compliance with internal standards, market best practices, and SLA requirements. Prepare, review, and deliver operational reports to internal stakeholders and clients on a regular basis. Compliance and data review Conduct Know Your Customer (KYC) and Know Your Business (KYB) documentation reviews to ensure accuracy and adherence to applicable regulations. Documentation and knowledge base Contribute to the creation and maintenance of internal process documentation, knowledge databases, and team reports. Client support Provide assistance to clients on financial matters, data extraction, and reporting issues, maintaining SLA commitments and communication standards. Performance monitoring Ensure alignment with departmental KPIs and SLAs. Work schedule adherence Comply with designated work schedules and shifts. Contribute to ensuring overall team adherence to planned staffing and shift allocations. Representation and participation Represent the Company in internal and external meetings, workshops, and partner discussions, Actively engage in internal team meetings, quality review sessions, and workshops to support service excellence and operational consistency. Additional Duties Perform other tasks as assigned by management to support continuous business improvement and strategic objectives. Requirements: Strong customer-oriented approach with the ability to foster long-term client relationships. Analytical and problem-solving skills, particularly in financial contexts. Effective communication skills and cultural adaptability within diverse teams. High attention to detail and commitment to accuracy. Strong organizational skills and the ability to prioritize multiple tasks effectively. Proactive attitude toward process optimization and operational excellence, with quick adaptation to changes in Company processes and culture. Adaptability to the Company's work culture, operational dynamics, collaborative environment, and teamwork; Awareness of confidentiality and compliance, including adherence to the General Data Protection Regulation (GDPR). Ability to perform well under pressure and meet tight deadlines without compromising quality. If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application. Your Package 💵 A highly competitive salary (depending on relevant experience: 2200 Eur gross) 🤯 Ifeel - for your Mental Health 🏢 Office in Old Town of Vilnius 🍕 Regular social events and celebrations 💻 All the tools and equipment you need to do your job 🏡 Flexibility to mix being in the office with working remotely from your home Your Qualifications: English Excellent communication skills Ability to work together with multiple stakeholders in remote locations Ability to multitask and prioritise, focus on most impactful activities without the close supervision Ability to work well under pressure and tight time frames About Market Pay Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour, Enterprise Rent-a-Car, IBM, Husqvarna, Orange, Tabesto, and many more. With a presence in Belgium, Brazil, Canada, Denmark, France, Italy, Lithuania, Spain, Poland, and the USA, we operate in an international work environment where collaboration is key to creating cutting-edge payment, solutions in mobile apps, portals, and APIs. Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity. Department Customer Operations & Support Locations Vilnus Remote status Hybrid Employment type Temporary About Market Pay Founded in 2016 , Market Pay is a fast-growing French fintech specialized in omnichannel and international payment solutions . Our mission? To support retailers and e-merchants in their growth by reinventing the customer payment experience whether in-store , online , or through 100% digital and mobile journeys . Built on a strong understanding of the European retail ecosystem and its payment challenges , Market Pay provides expertise and innovative solutions across the entire payment value chain . Leveraging an industrial-grade platform , we simplify acceptance and acquiring , offer a wide range of payment card solutions (prepaid, gift, and more), and enable seamless, modern checkout experiences . With several international acquisitions , Market Pay now brings together 350+ passionate professionals across France and Europe , all committed to shaping the future of payments . Founded in 2016 Co-workers 350