Customer Growth Specialist

Ireland (Midlands-based) | Full-time | Remote Who're Levno? Levno develops a world leading on-farm monitoring platform that helps farmers and agribusinesses operate more efficiently, productively, and sustainably through real-time insights. We design and build connected IoT devices that operate in challenging real world environments, delivering critical data and visibility to customers across Ireland, UK, New Zealand & Australia. At Levno, we stay close to our customers. We listen, we learn and through our values of Win Together, Find a Better Way, Own the Outcome, and Enjoy the Ride, we build a customer experience that goes far beyond just traditional support. Our Customer Support team operates at the intersection of sales, support and customer success. Working together to ensure every touchpoint, from the first conversation through to long-term partnership, is seamless, responsive and impactful. As we continue to expand, we’re looking for a Customer Growth Specialist who thrives on building relationships, solving problems and creating meaningful outcomes for customers. If you are someone who’s excited to take ownership and play a hands-on role in helping customers get the very best out of Levno, let’s chat! About the role This is a dynamic, end-to-end customer role where no two days are the same. You’ll work across the full customer lifecycle, from engaging and qualifying new leads, to onboarding, supporting and building long-term relationships that drive retention and growth. You’ll be a key point of contact for both prospective and existing customers, helping them solve problems, unlock value and get the most out of our products. Monday to Friday with an on-call requirement: every third weekend, shared with another team member For each on‑call weekend, you will receive either the day before or the day after off, depending on the agreement with your team. A typical day could look like: Engaging new customers by understanding their needs and creating quality opportunities. Supporting customers with responsive, effective solutions. Driving onboarding and adoption to ensure customers realise value quickly. Building strong relationships that enable retention and growth. Collaborating with internal teams, sharing insights and helping improve how we engage and support our customers. You’ll likely bring: Experience in customer support, customer success, sales development, or account management. Strong communication skills. A natural ability to build trust and relationships Strong organisation and attention to detail. The ability to juggle competing priorities across sales, support and customer success. A proactive, problem-solving mindset. Experience working to targets and metrics. You thrive under pressure, adapt fast and take full ownership of delivering better outcomes. Experience with CRM systems or in tech, SaaS, or agri environments is a bonus, but not essential. Why join us? Be part of a global, growing, customer-focused team. Work remotely with flexibility, alongside occasional travel to meet customers. Gain exposure across sales, support and customer success. Play a meaningful role in shaping how we engage and grow our customer base. Strengthen your expertise while delivering great customer outcomes, enjoying the journey along the way.