About this role
We're Hiring: Customer Experience & Support Lead (South America Applicants Only)
Remote | Full-Time
Compensation: $60,000 Base + $24,000 Incentive
Wonsulting is looking for a Customer Experience & Support Lead to own and scale our customer experience function. This role is responsible for leading a team of CX Associates while building the systems, processes, and performance standards that drive exceptional client support at scale.
We're looking for someone with:
• 5+ years of experience in Customer Experience, Support Operations, or Service Leadership
• Experience leading and coaching remote support teams
• Hands-on experience with Zoho Desk, Zendesk, Intercom, or similar platforms
• Experience building workflows, automations, reporting, and SOPs
• Strong written and verbal communication skills
• A process-driven mindset with a passion for improving the customer journey
Key responsibilities include:
• Leading and developing a high-performing CX team
• Improving response times, client satisfaction, and support quality
• Owning ticketing systems, reporting dashboards, and support workflows
• Managing escalations and cross-functional collaboration
• Driving continuous improvements across the customer experience
At Wonsulting, you'll have direct access to leadership, meaningful ownership, and the opportunity to help thousands of job seekers achieve better career outcomes.
To apply, please complete the application form below: https://forms.gle/wr9Dvm1vdMLunB298