Customer Enablement Lead

🚀 About Us We’re Bolt.new by StackBlitz! We’re the team that brought you WebContainers, the first-of-its-kind technology that made it possible to run Node.js right inside your browser. That breakthrough kicked off our journey in 2019, and it’s what powers the blazing-fast online IDE used by over 1 million developers every month. But we didn’t stop there. We doubled down on everything we learned and built Bolt.new — the fastest way to go from idea to production without writing traditional code. It’s a next-gen, AI-powered app builder that helps you create, edit, and deploy full-stack web and mobile apps instantly, right in your browser. No installs. No setup. Just smart automation and instant dev environments that let you move at the speed of thought. We’re a fully remote team, globally distributed, deeply collaborative, and seriously passionate about building the future of software development. This is your chance to join a small team with a big vision. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible, we’d love to meet you. ✨ About This Opportunity As Customer Enablement Lead, you’ll play a critical role in equipping our premium users with the knowledge, resources, and confidence they need to be successful with Bolt. Through onboarding, video content, training, live sessions, and scalable educational programs, you’ll help customers become proficient and empowered users—driving satisfaction, retention, and long-term growth. You’ll be responsible for developing and delivering both 1:1 and 1:many enablement experiences, identifying content gaps, and surfacing key customer insights to the broader team. This role is ideal for someone who thrives at the intersection of education, community, and technical support—and is excited to be a visible, hands-on presence in our user ecosystem. 🛠️ How You'll Contribute Become a Bolt expert and evangelist, with deep knowledge of the product, common edge cases, troubleshooting workflows, and best practices Design and iterate on training programs and live sessions—including content, agendas, schedules, and playbooks—based on customer feedback and usage data Host office hours where you'll answer technical questions and support users in real time Create educational content including video tutorials, walkthroughs, written guides, and onboarding materials that help users ramp quickly and get the most out of Bolt Help define and track success metrics for enablement programs (e.g., session attendance, content engagement, time-to-value, feature adoption, retention amongst users who engage with the programs) and report on impact to inform prioritization Conduct regular onboarding, training, and hands-on building sessions for both B2C and B2B customers Provide support with technical questions and product guidance across various community channels Help design scalable programs and resources that reflect customer feedback and recurring pain points Gather and synthesize community feedback to inform product prioritization and improve the overall customer experience Identify gaps in educational content and collaborate with the CX team to address those 💡 Qualifications 3+ years of experience in Customer Enablement, Education, CX, Community, Customer Success, Onboarding, or Solutions Engineering Proven ability to design and deliver impactful training and enablement content—including recording video tutorials, screen walkthroughs, and polished customer-facing resources Confident communicator who's comfortable and experienced presenting on live streams, webinars, calls, and occasional events Basic video editing skills Data-driven mindset with experience measuring program effectiveness using adoption metrics, engagement data, and customer health signals Strong understanding of AI tools, prototyping, coding workflows, and technical integrations Passion for helping others succeed, with a curious mindset and drive to solve problems creatively High ownership and self-direction—you're comfortable taking initiative and working independently Strong project management and organizational skills Experience collaborating cross-functionally Exceptional verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language 🎯 Bonus Points Background in Product Management, Design, or Engineering 📌 A Few Notes You do not need a college degree to apply You do not need to be located in the U.S. — we’re remote-friendly You do not need to meet every qualification listed above