Lead Business Analyst - AI Enablement & Adoption

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Job Summary: The AI Adoption & Enablement Lead is responsible for helping BJ’s workforce effectively adopt and apply AI tools and capabilities across the enterprise. Reporting to the Director of AI Strategy & Governance, this role drives AI literacy, coordinates the AI Champion network, and supports the adoption of enterprise productivity tools such as ChatGPT, Copilot, and Claude. This role sits within the centralized AI Strategy & Enablement function and focuses on ensuring that AI capabilities translate into meaningful improvements in productivity, decision-making, and operational execution. The role works closely with HR, Learning & Development, Communications, and technology teams to design programs that help employees understand where AI can add value and how to use it responsibly and effectively. This role works in close support of the productivity platform team—the group responsible for ChatGPT, Copilot, and Claude licensing and rollout—acting as an adoption accelerator for their work rather than a parallel or competing function. The ideal candidate combines organizational change leadership with strong, hands-on experience using modern AI productivity tools and applying them to real business workflows. Key Responsibilities: Enterprise AI Literacy & Workforce Enablement Partner with HR, L&D, and Communications to develop training programs, workshops, and self-guided learning resources that build role-based AI literacy and capabilities. Develop and demonstrate practical guidance (including prompting techniques and real-world usage patterns) for enterprise AI tools such as ChatGPT, Copilot, and Claude. Continuously explore emerging AI capabilities and translate them into practical workflow improvements across corporate and operational teams. Monitor adoption patterns, employee feedback, and training participation to identify where additional support is needed. Partner with technology and security teams to distribute communications and training, ensuring AI tools are used responsibly, securely, and in compliance with enterprise guidelines. AI Champion Network Establish, coordinate, and develop the enterprise AI Champion network across departments. Facilitate collaboration among AI Champions to share lessons learned, practical use cases, and adoption strategies. Create a feedback loop that surfaces operational insights and adoption barriers to the centralized AI team and product managers. Centralized AI Hub Develop the AI Hub as a centralized point of communication, ensuring content governance, accuracy, and communication are managed with operational support from relevant business and technology teams. Keep Hub content organized, current, and easy to navigate. Publish updates and decisions in a timely, accessible way. Use analytics and feedback to continuously improve the Hub’s relevance and usability. Productivity Platform Collaboration Work closely with the teams responsible for enterprise productivity platforms (including AI assistants such as ChatGPT, Copilot, and Claude) to support effective adoption across the organizAI Enation. Collaborate with product managers responsible for these tools to align enablement efforts with platform capabilities, licensing strategies, and security guidelines. Help define and track metrics that measure enterprise AI adoption, workforce engagement, and productivity impact. Ensure adoption programs complement and reinforce the work of product teams responsible for productivity platforms. Professional Experience / Qualifications: 5–8 years of experience in business analysis, digital operations, technology implementation, or a similar role at the intersection of business process and technology Genuine, hands-on fluency with enterprise AI tools (ChatGPT, Copilot, Claude) including practical prompting techniques and workflow integration, demonstrated through real use, not just familiarity Experience translating complex technology capabilities into practical guidance for non-technical business users Track record of driving technology adoption through direct engagement with end users (training, coaching, documentation, communities of practice), even if this wasn't the primary job title Comfort working with HR, L&D, and Communications teams to develop and deliver programs, without needing to own those functions Strong communication and facilitation skills; able to make AI tangible and accessible for skeptical or inexperienced audiences Demonstrated curiosity about the AI landscape—self-directed learning, experimentation, staying current on emerging tools and techniques Bachelor's degree required In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $146,250 – $181,500 This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days. We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.