Customer AI Strategist

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com . About the role As a Customer AI Strategist, you work directly with managing partners, directors, and practice leaders at established personal injury firms. Your job is to help them get real value from our platform, which often means more than running a good onboarding call. Some weeks that looks like designing a hands on training session that finally makes a tool click for a team. Other weeks it is flying out for an in person visit because a video call will not get it done. And other weeks it is bringing a customer’s feedback directly to our product team and shaping what we build next. Personal injury law has historically been slow to adopt new technology, so a big part of this role is people and change management, building trust, understanding how each firm actually works day to day, and helping teams adopt new ways of working at a pace that sticks. What you will do Own a portfolio of enterprise customers and be the person they trust to help them succeed on EvenUp Design and run enablement sessions, trainings, and onsite visits that meet customers where they are Bring customer needs to our product and engineering teams and help shape the roadmap Partner with sales, customer success, and product to drive adoption, expansion, and retention Build relationships across customer organizations, from paralegals to named partners Spot patterns across accounts and turn them into playbooks the rest of the team can use What we are looking for You take ownership end to end and do not wait for permission to move when a customer needs help You genuinely enjoy making customers successful, and you are willing to be creative about how you do it, whether that is a training, a product conversation, or an in person visit You are comfortable working with limited structure and figuring things out as you go You understand that change is hard, especially in traditional industries, and you have the patience and people skills to help teams through it You communicate clearly and adjust your style based on who you are talking to You care about the mission, better outcomes for injury victims and the people serving them You are comfortable with data and analysis and can hold your own in a technical conversation about AI products Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( evenuplaw.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page . If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family. Additional insurance coverage options for life, accident, or critical illness. Flexible paid time off, sick leave, short-term and long-term disability. 10 US observed holidays, and Canadian statutory holidays by province. A home office stipend. 401(k) for US-based employees and RRSP for Canada-based employees. Paid parental leave. A local in-person meet-up program. Hubs in San Francisco and Toronto. Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.