Customer Account Representative

This position offers the option of a hybrid work schedule, with three days working in the office and two days working remotely. Great West Casualty Company is expanding our Service Center team and seeking candidates with exceptional customer service experience to become a Service Center Representative. This position will engage each day with insureds, agencies, and other clients in the commercial trucking field to provide answers and offer solutions to policy coverage questions, reinforce Great West's value to drive renewals and direct billing, and deliver upon the promise of our company standard: "The Difference is Service." Hours for this shift will be: 10 a.m. to 6 p.m. Desired Qualifications: Demonstrated ability to deliver exceptional customer service. Ability to build client relationships through effective phone and written communication. Experience working in insurance preferred but not required. Ability to work in a fast-paced environment as part of a dynamic team. Strong organizational skills and attention to detail. Analytical and problem-solving mentality. Your Future Starts Here: Benefits That Support Your Lifestyle Competitive Compensation Generous paid time off and paid company holiday schedule Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k) , HSA, FSA Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs Community volunteer opportunities Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle Scholarships for dependents and tuition reimbursement to further your education Company paid continuing education and monetary awards for professional development Opportunities for a hybrid work schedule (three days in the office, two days remote) Who we are: For over 65 years, Great West Casualty Company has provided premier insurance products and services to thousands of truck drivers and trucking companies across America. We have offices located around the country, and over 1,200 professionals are proud to call us an employer of choice. We are dedicated to the success, happiness, and wellness of our employees. If you are looking for a company where your contributions are valued, your continued learning is financially supported, and customer service is a priority, we want to talk to you. Apply today and join one of America's largest insurers of trucking companies as we help keep the nation's economy moving forward one mile at a time. Great People. Great Careers. Great West Casualty Company. Great West Casualty Company is an Equal Opportunity Employer.