Customer Account Manager

The Customer Account Manager is responsible for acquiring new battery/electrolyte customers and managing the commercial relationship as the primary customer contact. This role drives business development, captures customer requirements, and ensures alignment between customer expectations and internal capabilities, and works closely with the R&D, quality and production departments for successful project design.

Main areas of responsibility and tasks:

Stakeholder Management

• Serve as the primary liaison between the company and customers/partners.
• Facilitate clear communication and collaboration among all stakeholders.
• Keep stakeholders informed of project status, risks, and issues.
• Provide technical guidance to project teams. Collaborate closely with R&D, Process Engineering, Quality, and other stakeholders to align process development efforts with organizational goals.
• Ensure that all project deliverables meet technical specifications and quality standards.
• Address and resolve technical issues promptly.

Develop leads

• Find relevant leads to be added to the client development funnel
• Reach the right contact at targeted companies, by leveraging events, network and other contacts in the ecosystem

Risk Management

• Identify potential project risks and develop mitigation strategies.
• Monitor and manage risks throughout the project lifecycle.
• Implement contingency plans as needed.

Project Planning and Management

• Ensures the development of comprehensive project plans, including scope, objectives, timelines, and resource allocation.
• Coordinate with internal and external teams to ensure project milestones are achieved.
• Monitor project progress and make necessary adjustments to ensure timely delivery.

Continuous Improvement Initiatives

• Drive continuous improvement initiatives across different processes to ensure all deliverables meet quality and regulatory standards.
• Implement best practices and methodologies to enhance process efficiency, product quality, and yield.

Reporting and Documentation

• Ensure documentation is accurate and up-to-date.
• Maintain detailed project documentation, including plans, reports, and records.
• Prepare and present regular status reports to senior management.

What we offer

At BasqueVolt, we welcome the best talent from around the world:

• International Environment: Join a diverse team of young professionals with more than 17 nationalities, fostering a positive intercultural atmosphere.
• Relocation Package: We assist you in making your move to Spain as smooth as possible, offering support in all immigration and bureaucratic processes (health system, accommodation, bank appointments, traffic license, scholarship, and anything you may need!).
• Supportive Onboarding: From day one, we will guide you through everything about the company, ensuring seamless integration.
• Work-life balance: We embrace flexibility, remote work and promote a healthy work-life balance.
• Summer Schedule: Enjoy reduced hours during the summer and celebrate shorter Fridays throughout the year.
• Health and Well-being: Enjoy company-paid life insurance, additional health benefits, Spain's free education and healthcare systems and options for exemptions on taxes.
• Training programs: We encourage employees to keep learning. We offer English and Spanish lessons too.

Interested? Here is our recruitment process

• Initial Contact: Your first interaction will be with our People team.
• Technical Interview: Meet the Chief Program Officer (direct manager) for a technical interview.

Are you ready to be part of the future of energy storage? Apply now and let's shape the future together at BasqueVolt!

Main requirements:

Education

• Master’s degree in engineering, preferably in Chemical Engineering, Mechanical Engineering or similar. PhD battery related topic is a plus

Additional trainings

• Training or certification in Project Management or related fields.

Experience

• Minimum of 3 years of experience in customer relationship and/or project management positions, preferably in the Automotive or battery cell manufacturing industry.
• Essential to have previous experience in the understanding of battery cell development and requirements (Li-ion batteries or next generation batteries) for automotive and non-automotive applications.

Languages

• Fluent in English; other European languages are advantageous.