CRM Manager

Hybrid: 2 days per week in our Tower Bridge office (Tuesdays & Thursdays) At Uswitch , our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you! We’re part of RVU, a group of online brands that include: Confused, Tempcover, money.co.uk, and Mojo Mortgages. We’re looking for a marketing professional to help ensure our CRM is best-in-class. With experience of customer-centric, data-led strategies, you will champion the continuous improvement of our CRM capability across channels, including web and app environments. You’ll be commercially and analytically minded, and enjoy capturing the hearts and minds of our customers through creative, engaging communications that drive loyalty and long-term value. Although your role will cover all of our core verticals — Energy, Broadband, and Mobiles — your primary focus will be on supporting Energy customers. As the market-leaders in this space, you’ll play a key role in guiding users through volatile market conditions and helping them save on their bills wherever possible. What you'll be doing Setting the contact strategy for your area, leveraging industry-leading tools and data capabilities to identify opportunities that help solve genuine customer problems Building and implementing CRM acquisition, in-life and retention programmes across multiple customer touch points to deliver both customer and business value Setting and measuring KPIs, and using them to drive positive results and behaviours. You’ll work closely with our CRM Analysts to ensure we're able to track and report on the metrics that matter, leveraging AI to open up new insight Testing and optimisation; consistently looking for opportunities to test and learn. Applying actionable insights from individual tests to scalable campaign/programme strategies, driving incremental campaign effectiveness improvements Measuring and reporting on performance across multiple campaigns and CRM programmes on a weekly and monthly basis, including how we’re pacing vs forecast Staying on the cutting edge of new technologies and data capabilities that improve our ability to operate efficiently and deliver timely, valuable customer experiences. What we're looking for Leveraging AI to streamline processes and enhance your output Owning and delivering multi-channel customer contact/CRM strategies, ideally involving mobile app, push, and email Using Customer Engagement Platform (Braze) and Customer Data Platform (HighTouch), to create, send, and report on multi-channel customer communications Using data and technology to deliver relevant, targeted, and personalised experiences for customers across CRM and digital marketing Management and use of customer segmentation for CRM and digital marketing activity Working with customer and performance data, and using that data to understand and communicate key performance drivers, size opportunities, support decision-making, and inform strategy. You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us! Our commitment to you We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere” Employer-matching pension contributions up to 7.5% A one-off £300 “work from home” budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days “my time” per year Private medical cover, critical illness cover, and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Free in-office gym, accessible 7 days a week Free breakfast in the office daily You’ll be equipped with great technology (choice of Mac or Windows) Free access to the Calm and Peppy app for physical and mental health Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.