Credit & Collections Analyst

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Job Description: The Credit & Collections Analyst will serve as the primary customer contact for the credit & collections, customer service and cash application functions of an assigned portfolio. This position will manage the customer base in a positive manner and will help the department reach its cash collection and DSO goals. The Credit & Collections Analyst will be responsible for the credit and collection efforts, as directed by the Manager of Credit and Collections to ensure the proper account coverage across the delinquent portfolio and provide daily feedback on unresolved issues. The position reports to the Supervisor of Credit and Collections. Job Responsibilities •Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices. •Follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methods. •Analyze customer invoices to ensure contract terms and conditions are being followed. •Cash applications and adjustments to specific accounts as provided by Treasury backup. •Resolution of Customer Email and Phone inquiries expected within a 24 hour turn-around. •Gather credit and/or collections reference information, as required when needed. •Complete ad hoc projects and related deliverables, as assigned. •Proven ability to manage competing priorities under tight deadlines. • Understand/ review customer’s claims and able to find quick resolution •Handle dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion. •The ability to effectively answer questions and resolve issues with limited information. •Ability to take initiative to quickly research and identify the right solution to uncommon issues or inquiries. Job Knowledge •Dispute resolution for Fortune 500 customer accounts is highly desired. •Must have strong general knowledge of the billing and collections process cycles. •Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills. •Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines. •Ability to work effectively in a matrix organization using interdepartmental communication. •Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay. Experience and Education: • Experience with dispute resolution for Fortune 500 customer accounts by investigating and researching claims, deductions, or disputes to determine validity in a timely fashion •Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred). •Experience in a multi-functional role and using multi-company accounting software package – Oracle Preferred •4 year college degree preferred, but not required in Accounting, Business or equivalent experience. •Complete use and functionality of the Microsoft 2010 Office product suite. • Advanced level Excel experience is required. Estimated base pay range for this role is $20.48 - $31.49 USD / hour #LI-REMOTE The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.