Collections Analyst, Associate

About the Role

We are seeking a detail-oriented Collections Analyst, Associate to become a key contributor on our collections team. This is a fully remote contract opportunity (6-month engagement with potential to extend based on performance and business needs). In this role, you will take ownership of collection activities across multiple business entities — evaluating accounts, crafting tailored outreach strategies, and driving revenue recovery efforts.

Key Responsibilities

• Partner with the collections team to execute day-to-day operational and strategic collection initiatives
• Conduct thorough account-level reviews to identify the most effective path to resolution for each client
• Develop and carry out targeted collection plans aimed at maximizing recovery outcomes
• Leverage data analysis and investigative techniques to uncover root causes, prioritize accounts, and improve overall collection performance
• Work cross-functionally to meet and exceed financial recovery targets
• Maintain accurate records and ensure timely follow-through on all assigned accounts

Required Qualifications

• 1–2+ years of hands-on collections experience, ideally within ecommerce, payments, fintech, or financial services
• Strong analytical mindset with the ability to investigate issues and make data-driven decisions
• Quick learner who can adapt to evolving processes and hit the ground running
• Exceptional organizational skills with the ability to juggle multiple priorities without dropping the ball
• Confident communicator with solid conflict resolution and relationship-building abilities

Skills Focused:

• Familiarity with payment methods such as ACH, check processing, digital wallets, virtual cards, credit cards, or international payments
• A background in Accounting, Finance, or Operations Management

Additional Information

• 100% remote; Draper, Utah office available for local candidates
• 6-month contract with extension potential
• No relocation assistance provided
• Must be legally authorized to work in the US; no visa sponsorship available