Content Strategist – Generative AI & User Support

Position Overview We’re looking for a passionate and resourceful Content Strategist who thrives at the intersection of product innovation and user experience. This role is ideal for someone with a start-up mindset, a deep understanding of mobile platforms, and a drive to improve support content that reaches millions of users. You’ll play a key role in shaping Help Center articles, customer support messaging, and content that powers Generative AI systems—all while collaborating with cross-functional teams to deliver clear, empathetic, and effective communication. Key Responsibilities Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses Apply and maintain content standards and best practices across all support channels Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic Minimum Qualifications Bachelor’s degree in English or a related field from an accredited U.S. institution (or equivalent international degree) 2+ years of experience in technical writing or content strategy At least 6 months of experience writing content for Generative AI applications Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms Experience working with content management systems (CMS) Familiarity with project management tools Preferred Qualifications Experience managing projects in fast-paced, ambiguous environments with competing priorities Proficiency in data analysis, XML editing, and AI tools Background in content development for large-scale digital platforms Experience with mixed-methods research or user testing to inform content decisions Location : Remote (PST or EST) Role type: Contract 12 Month Position Expected hours : 40 per week Benefits: Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Application Question(s): Do you or will you in the future require any sponsorship to work in the US? Language: English (Required)