User Support Specialist

Simply Put, A Great Place to Work Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference. We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share. At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don’t meet 100% of the qualifications. If this statement resonates with you, don’t be so hard on yourself—apply for the job! IT User Support Specialist We have a career opportunity for a User Support Specialist with experience in Help Desk, computer/equipment deployment, software support and upgrades, and onboarding/offboarding employees. This person will work on a team and play a key role in managing the day-to-day operations of providing user support and onboarding support to our 45+ locations throughout the US. Location: This position has the opportunity to work on a hybrid schedule or full-time in any of Benesch’s offices. Your Impact and Responsibilities: Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed. Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system. (Help Desk) Travel to offices to assist with hardware deployment and infrastructure upgrades (10%-20%). Support home office with infrastructure maintenance needs. Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided. Partner with the Software Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firmwide updates, hot fixes, and patches. Partner with the Infrastructure group to escalate unresolved issues or assist with initiatives and projects. Assist with onboarding and training of new staff in IT systems. Assist with documentation of technical solutions. What You Will Need: B.S. degree in Computer Science, Information Systems or related discipline from an accredited university/college Minimum of two years' experience with hardware and software support Minimum of two years of Office 365/Teams experience Experience in tier 1 help desk support preferred and familiarity with Windows operating systems. Ability to prioritize and multi-task, problem solving skills, and excellent written and communication skills. Basic networking and connectivity troubleshooting knowledge. Experience with Tanium and PDQ is a plus. #LI-AG1 #Li-Ag1 The expected compensation range for this position is displayed in accordance with the Colorado Equal Pay for Equal Work Act. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses. Benefits: Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career plus several paid holidays. Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plan to our wellness programs, we provide employee benefits that meet your wants and needs. Colorado Pay Range $30 — $40 USD The expected compensation range for this position is displayed in accordance with the California Equal Pay Act. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses. California Pay Transparency $30 — $40 USD The expected compensation range for this position is displayed in accordance with the Maryland Pay Transparency Law. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses. Benefits Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career, plus several paid holidays. Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs. Maryland Pay Transparency Law $30 — $40 USD The expected compensation range for this position is displayed in accordance with the State of Illinois Pay Transparency Act, Illinois Pay Transparency Law . The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses. Our benefits package is designed to take care of our employees and is compliant with the State of Illinois Paid Leave Act, Illinois Paid Leave Act . Benesch offers a generous paid time benefits plan that increases throughout your career plus several paid holidays. Our benefits include medical, dental, and vision benefits. We also include company-paid life insurance, short term, and long-term disability plans. Benesch offers a 401K plan and profit-sharing contributions to the 401K plan. From insurance and retirement plan to our wellness programs, we provide employee benefits that meet your wants and needs. Illinois Pay Range $30 — $40 USD The expected compensation range for this position is displayed in accordance with the Massachusetts Pay Transparency Act Massachusetts Pay Transparency Act . The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses. Massachusetts Pay Transparency Act $30 — $40 USD The expected compensation range for this position is displayed in accordance with the State of Connecticut Pay Transparency Laws. See below links. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses. State Of CT Disclosure of Salary Ranges on Public and Internal Job Postings State Of Connecticut Disclosure of Salary Range for A Vacant Position Connecticut Pay Transparency Law $30 — $40 USD Benesch is an equal opportunity employer committed to a professional, inclusive, and compliant workplace. We follow all applicable federal, state, and local employment laws, including those related to non-discrimination, pay transparency, and equal opportunity for protected groups such as veterans and individuals with disabilities. This includes adhering to regulations related to equal employment opportunity, non-discrimination, pay transparency, and any other legislation relevant to the jurisdictions in which we operate. Learn More about Pay Transparency at Benesch Pay Range $30 — $40 USD Why Benesch It’s simple. We invest in our people, not just our projects. Career growth that’s real with leadership development, training, and clear paths forward Strong financial future with up to 9% retirement contribution for benefit-eligible employees Flexibility that works with schedules that support your life Time to recharge with generous paid time off and parental leave for benefit-eligible employees Support beyond work through mentorship, hands-on experience, and opportunities to make an impact from day one Whether you’re starting your career or bringing years of experience, you’ll have the support and exposure to grow here. Explore our full benefits here: Click here Equal Opportunity & Accessibility At Benesch, we believe great work starts with great people and that means creating a workplace where everyone has the opportunity to succeed. Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws. Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment. If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing [email protected] . This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis. If you are based in California, we encourage you to read this important information for California residents linked here . Know your Rights: Workplace Discrimination is Illegal We will be accepting applications on an ongoing basis until a candidate is found. External Recruiters and Staffing Agencies Benesch shall have no obligation to compensate any external recruiter or search firm for candidate submissions made without a valid, current, and fully executed agreement. Submission of candidate information does not establish entitlement to a fee. All recruiting activity must be coordinated and authorized through the Benesch Talent Acquisition team. Please direct all communications to [email protected]