Content Design Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Enablement Content Design Manager is responsible for designing, developing, and scaling high-impact enablement content that drives real performance in the field. This role blends instructional design, content creation, and modern AI-driven approaches to learning. You will own the creation of engaging, scalable learning experiences including SCORM-based courses, video content, playbooks, and interactive assets. This role ensures our enablement programs are not just informative, but intuitive, engaging, and built for how people actually learn. This is not just content creation. This is experience design. Success is measured by adoption, engagement, and impact on performance. How will you make an impact? Instructional Design & Course Development Design and develop structured learning programs using modern instructional design principles • Build SCORM-compliant courses for LMS platforms • Create modular, scalable learning paths aligned to onboarding and everboarding programs • Apply adult learning theory to ensure content is practical, engaging, and retention-focused Content Creation & Design Develop high-quality enablement content including decks, playbooks, guides, and interactive assets • Create visually compelling materials aligned to brand and enterprise standards • Simplify complex concepts into clear, actionable content for global audiences Video & Multimedia Production Produce and edit video content for training, product updates, and internal communications • Design short-form and long-form video experiences optimized for engagement • Incorporate motion graphics, voiceover, and storytelling techniques to enhance learning AI-Driven Content Design Leverage AI tools to accelerate content creation, personalization, and scalability • Design adaptive learning experiences using AI-generated content and simulations • Continuously explore new tools and approaches to modernize enablement delivery Program Support & Collaboration Partner with Sales, Product, Technical Enablement, and Marketing to translate needs into content • Support major enablement programs (onboarding, everboarding, certifications) with scalable assets • Ensure consistency and quality across all enablement materials globally Performance & Optimization Track engagement and effectiveness of content (completion rates, usage, feedback) • Continuously refine content based on data and field input • Ensure content drives measurable improvements in readiness and performance Have you got what it takes? What Success Looks Like High adoption and completion rates of enablement content • Strong engagement across learning programs • Improved seller and partner readiness • Scalable content that supports global growth • Clear connection between content and performance outcomes Required Experience 5+ years in instructional design, enablement content, or learning experience design • Experience building SCORM-based courses and working within LMS platforms • Strong graphic design and content creation skills • Experience with video production and editing tools • Proven ability to create scalable, high-quality learning experiences Preferred Experience Experience in SaaS, AI, or enterprise technology environments • Familiarity with tools like Articulate, Rise, Captivate, Figma, Adobe Suite, or similar • Experience incorporating AI into content creation workflows • Background in enablement or GTM-focused organizations Core Skills Instructional design expertise • Visual design and storytelling • Video editing and multimedia production • Ability to translate complex topics into simple learning experiences • Strong attention to detail and quality • Innovative mindset with a focus on modern learning approaches What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 10668 Reporting into: Team Lead, Sales Enablement Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.