Compliance Specialist

About the Role We’re looking for a detail-oriented compliance professional to join our Regulatory team. Working directly with our Regulatory Manager, you’ll play a central role in ensuring our clients meet the legal requirements to access background check results under the Fair Credit Reporting Act (FCRA). This includes verifying new client accounts, supporting applicant dispute processing, and maintaining accurate records in line with federal compliance standards. This role suits someone who is analytical, thorough, and comfortable navigating both client-facing conversations and back-office compliance work. You’ll need to bring patience and empathy to interactions with clients and applicants, and a sharp eye for detail to everything else. What You’ll Do Research and verify the legitimacy of new client accounts in line with credit bureau compliance procedures Review background check components for accuracy and flag discrepancies for further review Correspond with clients and applicants regarding account status, compliance requirements, and dispute outcomes Process applicant dispute inquiries with accuracy, empathy, and adherence to FCRA documentation standards Notify the Regulatory Manager of suspected fraud or non-compliant account activity Activate and deactivate client accounts based on compliance status determinations Maintain applicant data in internal databases to ensure ongoing federal law compliance Assist with record retention and regulatory documentation as directed Provide outstanding service to clients and applicants navigating the compliance process What We’re Looking For Excellent written and spoken English — this role involves direct communication with US-based clients and applicants daily Strong internet research skills with the ability to verify information across multiple sources efficiently Exceptional attention to detail — compliance work leaves no room for error Solid reading comprehension; you’ll regularly work through regulatory documentation, client records, and dispute correspondence Strong organizational and analytical skills with the ability to manage multiple cases simultaneously Patient, empathetic communicator — especially when supporting applicants through the dispute process Comfortable working independently within defined compliance frameworks and escalating appropriately when needed Background in BPO compliance, legal support, financial services, background screening, or a regulatory/governance-adjacent role is a strong advantage Familiarity with FCRA or US credit bureau processes is a plus, though not required — training will be provided Benefits Career growth opportunities in a diverse and supportive work environment. Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Hybrid Working Arrangement (2 days WFH) HMO coverage with free dependent upon hire. Free 24/7 access to our office gyms (Ortigas and Makati) Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Plus, additional benefits About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!