Community & Engagement Manager

Since 2018, Wisp has been on a mission to put healthcare back in patients’ hands. We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress. Our goal is to empower everyone to make the decisions about their health that are right for them. We’ve scaled quickly, serving patients across the nation and becoming part of the WELL Health family—and now we want you. We are a growing, fully-remote team in the United States looking for collaborators who are committed to our mission, passionate about results, eager to build something amazing, and excited to have high levels of ownership, accountability, and personal growth. Who We’re Looking For We are currently looking for a Community & Engagement Manager (Contract) to join our Marketing team. This is a highly executional, insight-driven role focused on how Wisp shows up in real-time conversations across platforms. In this role, you’ll partner closely with the Senior Marketing Manager, Content & Creator Strategy and the Sr. Director of Brand Marketing to ensure our community feels heard, supported, and understood. You’ll manage day-to-day interactions across comments, DMs, Reddit, and other channels—while identifying patterns in sentiment, surfacing insights, and helping shape how we communicate with patients. This is an ideal role for someone who is deeply attuned to online behavior, thrives in fast-moving environments, and sees community engagement as both a service function and a strategic growth lever. This role is offered as a six-month contract position. What You’ll Do Own day-to-day community engagement across platforms (comments, DMs, Reddit, reviews), delivering timely, empathetic, and on-brand responses. Monitor and analyze community sentiment, identifying trends and translating insights into actionable recommendations for Marketing, Product, CX, and Medical teams. Develop and refine response frameworks, escalation paths, and engagement guidelines to ensure consistency, quality, and compliance at scale. Lead Wisp’s presence in conversation-driven platforms (e.g., Reddit), prioritizing authentic engagement, trust-building, and insight capture. Partner cross-functionally to ensure community insights inform broader strategy, while supporting SEO/AEO and light publishing needs as required. This Role Could Be A Good Fit For You If… You have 3–6+ years of experience in community management, customer engagement, or social care (bonus for Reddit or Substack experience). You have strong written communication skills and are comfortable engaging in nuanced or sensitive conversations, especially in health or regulated spaces. You are highly responsive and exercise strong judgment when managing high-volume interactions across channels. You are skilled at identifying patterns in qualitative feedback and turning them into clear, actionable insights. You are organized, proactive, and comfortable building structure in ambiguous environments while collaborating cross-functionally. Visa sponsorship or transfer is not available for this position at present. Must be authorized to work in the country this requisition states. Wisp is an equal-opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in sexual and reproductive healthcare, join us!