Collections Specialist (Revenue Optimization Specialist)

About Onyx CenterSource Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities. As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world. Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities. We are committed to an inclusive and equitable hiring process. Candidates are evaluated based on skills, experience, and potential, without regard to protected characteristics, and in alignment with our hiring procedures and business needs. Job Description Overview The Revenue Optimization Specialist is responsible for assigned chasing activities/tasks.This role has accountability to the Manager of Revenue Optimization and maintains close working relationships with Client Support teams and other Onyx stakeholders. The Revenue Optimization Specialist is expected to perform all assigned activities are accomplished per SOP and expectations. Location Mexico (Remote) Scope NORAM, EMEA, and ASPAC Education Minimum required: High School Degree Preferred: College Degree Span of Control: Reports to: Manager of Revenue Optimization Roles/ Responsibilities Perform all account maintenance functions accurately and double check completed work for accuracy. Handle all manual tasks related to Revenue Optimization on their respective tools and deliver according to set timelines /KPIs. Generate and deliver client reports based on defined needs and schedules. Improve the quality of the data base (legal details, banking information, etc.). Identify application system issues and open tickets to the appropriate stakeholders. Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies. Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to clients. Alerting and escalating irregularities in any area of production. Proactively identify activities to improve performance of clients. Provide quality deliverables and provide accurate status reports for management review. Qualifications Minimum required: Fluent English Proficiency in use of Excel Understanding systems process flows, data flow, file specification and ability to troubleshoot Preferred: Excellent computer skills in Microsoft Windows Excellent Telephone/Call Skills Good understanding of the hospitality industry Teamwork/Leadership/interpersonal Skills: Team player Results Oriented Problem solving/analysis Customer/Client focus Decision making Project Management Communication Skills Able to prioritize Organizational Interlocks This position will work closely with internal stakeholders Physical Demands/ Travel required Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting. Travel for this position is less than 10%. This position is hybrid in office and remote. #LI-Remote