Collections Specialist

WHO WE ARE At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters. Acting as a team lead for Collections Coordinator roles Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues Researching and reconciling misapplied or unapplied cash Completing assigned month-end tasks accurately and timely Strategically approaching customers to limit Basis' exposure and mitigate risk Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite Performing daily cash application timely and with 100% accuracy Reviewing customers financial position and credit-worthiness using different tools and resources Providing backup coverage as needed Proactively engaging in periodically reviewing and updating existing policies and procedures Providing Raving Fan service to customers and colleagues Working with Billing and Sales to resolve customer issues timely Assisting with special projects for the Manager or Director as needed WHAT YOU BRING TO THE TABLE Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning. Commitment to creating inclusive, respectful environments where all voices are valued and supported. 2-3 years of relevant work experience College degree in Business, Finance, Accounting, or similar Previous strong cash application and credit card experience, at least 2-3 years of working knowledge Previous accounts receivable and collection experience, at least 2-3 years Strong negotiating and problem-solving skills Excellent written and oral communication skills Strong knowledge of excel. BONUS POINTS Spanish bilingual skills are a plus, but not required. Integrity in Hiring At Basis, integrity is at the core of how we hire. To protect our candidates and our company, we verify identity, education, and employment history for all hires. Some roles may also require onsite or in-person interviews as part of the process. Any misrepresentation of identity, experience, or skills may result in removal from the hiring process or termination of employment. We value transparency and authenticity and expect the same from every applicant. Anything Else? Don’t have every skill listed? No problem! We know experience can be built in many ways. If you have relevant skills that aren't reflected in your resume, we encourage you to share them in an optional cover letter. Life With Basis We’re committed to our people’s growth and well-being because our success is tied to theirs. That’s why we’ve earned recognition as a top workplace, including: Ad Age, #1 Best Places to Work, WorkLife's #1 Most Committed to Work Life Balance, and the Chicago Tribune's Top Workplaces in Chicago. We offer competitive perks, including a flexible work week, 401k/RRSP matching, mental health support, paid sabbaticals, generous parental leave, flexible work options, and more. Basis is proud to be an equal-opportunity employer. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, age, and beyond. If you need assistance with interview accessibility, please contact talent.acquisition @basis.com. Your privacy is important to us, view our policy here .