Collections Specialist

Job Description Collections Specialist Working Hours Full-time | 9:00 – 17:00 (UK hours) Fully remote Are you someone who thrives on solving problems, digging into detail, and confidently handling difficult conversations? Do you enjoy turning complex situations into clear outcomes—and getting results where others stall? We’re looking for a sharp, resilient, and commercially minded Collections Manager to take ownership of our end-to-end collections process. This is not a passive, process-following role. It’s for someone who can investigate, influence, and drive recovery with confidence and precision. The Role You will be responsible for managing the full lifecycle of invoices, from issuance through to payment, recovery, or legal escalation. You’ll work across systems, build clear timelines of client activity, and take decisive action to resolve overdue accounts. This role blends collections, investigation, client communication, and legal exposure—ideal for someone who enjoys both data and people. Key Responsibilities Own and manage the full collections pipeline from invoiced to paid, overdue, recovery, and legal stages Proactively contact clients via phone and email to resolve outstanding invoices Build detailed timelines of client journeys across multiple systems to support collections and disputes Analyse accounts to identify risks, patterns, and opportunities to improve collection rates Negotiate and manage payment plans where appropriate Escalate cases to debt collection agencies when required Support the preparation of basic legal documentation for court proceedings (training provided) Develop a working understanding of UK legal processes, including CCJ procedures Use data to track performance, improve outcomes, and drive positive financial impact Collaborate with internal teams using modern tools and systems What We’re Looking For 3+ years’ experience in collections, credit control, or a legal position. Proven ability to handle difficult conversations and drive outcomes over the phone Strong investigative mindset – able to connect dots across systems and uncover the full story High level of attention to detail and accuracy Commercial awareness and a results-driven approach Comfortable working with data and using it to influence decisions Resilient, persistent, and confident under pressure Naturally curious and proactive – not someone who just follows a script Tech-savvy and comfortable with modern tools Desirable: Exposure to legal processes, contracts, or case file management Experience supporting or preparing legal or court-related documentation A law degree Background in roles requiring strong critical thinking and analysis Tech Stack Experience with (or similar to): HubSpot FrontApp Dialpad CRM systems Slack Why This Role? This is an opportunity to step into a role where you’ll have real ownership and impact. You won’t just chase payments—you’ll solve problems, influence outcomes, and directly contribute to the company’s financial performance. If you’re someone who enjoys digging deeper, thinking smarter, and getting results, this role will challenge and reward you in equal measure.