Clinical Systems & Product Operations Manager

This is a connective tissue role — built for someone who thrives at the intersection of clinical operations, process design, and product thinking. You won't just execute; you'll help build the system that makes execution possible. About Tembo Health Tembo Health is a digital health company on a mission to improve care for older adults. Our flagship services include dementia care management — including the CMS GUIDE program — and virtual urgent care. We're venture-backed with funding from AARP, Bloomberg Beta, B Capital, Emerson Collective, and others, and led by a team that has built and scaled category-defining companies in healthcare. We're growing fast, and we're looking for people who want to help build the engine, not just ride it. About the Role As we scale our dementia care management programs, we need someone who can look at how we work — across clinical operations, partner relationships, and internal tooling — and make it better. That means documenting processes before automating them, asking hard questions before building, and translating what clinicians and care navigators experience on the front lines into the language engineers and product teams can act on. You'll report to our Head of Clinical Operations and work closely with our product and engineering team. You'll sit at the center of a lot of moving pieces: our clinical workflows, our partner integrations, our data and reporting needs, and the growing list of places where a little structure and clarity can unlock a lot of scale. We’re looking for a problem solver who thrives in environments where the answer isn't handed to you. What You'll Do Map, document, and continuously improve clinical and operational workflows — creating SOPs, playbooks, and process guides that the team can use Serve as the primary liaison between clinical operations and the engineering/product team — capturing and translating what the team sees in the field into clear, scoped requirements, and seeing them through to delivery and refinement. Build and maintain lightweight operational reporting — tracking KPIs like enrollment velocity, care navigation completion, and partner engagement in a format that's useful to both clinical and executive stakeholders Identify where automation or tooling can eliminate manual work — and either partner with engineering to spec and implement it, or roll up your sleeves and build it yourself Support onboarding of new partners and help design scalable materials and knowledge resources for their care staff What Success Looks Like 30 days: You've embedded with clinical ops, mapped our core workflows end-to-end, and identified the top 3–5 process gaps worth tackling first. 60 days: At least two documented SOPs are live and in use. You've established a regular cadence with the engineering team and have a clear backlog of process-to-product translation work. 90 days: You're running a lightweight but consistent operational reporting rhythm. Partners and care navigators know you. Clinical ops feels like an orchestrated system running with more clarity. 6 months: You've contributed meaningfully to at least one automation or integration that reduces manual work. You're a go-to bridge between the clinical and technical sides of the business. Clinical ops feels built for volume, not just survival. About You You've been at an early-stage company — you know what it means to build the process while running the process You have a clinical or human services background (social work, case management, nursing, or similar) and understand the real-world complexity of patient-facing workflows You've sat at the intersection of operations and product — you know how to translate between the two without losing something in the process You're comfortable with CRMs, workflow tools, and the idea of automation — you don't need to write the code, but you know how to work alongside someone who does You're a self-starter who identifies problems and proposes solutions, not someone who waits to be told what to do or escalates every ambiguity You write clearly, communicate proactively, and know when to document something instead of just saying it in Slack You can hold complexity without getting overwhelmed — and you can make it legible to others Bonus If You Have MSW, RN, gerontology, or experience in aging services or dementia care Hands-on experience with tools like Salesforce, Zoho, JotForm, or similar CRM/workflow platforms and familiarity with automation tools like Zapier, Make, and n8n Experience bridging clinical and technical teams specifically — you've done the translation work before Familiarity with value-based care models Compensation & Logistics $90,000 – $120,000 Fully remote. Periodic in-person team gatherings. Possible travel to learn from customers and partners. You'll be working directly with leadership. This is a high-visibility, high-impact role for the right person.