Clinical Care Coordinator

Overview Expand Access. Support Patients. Transform Care. We are looking for a Remote Clinical Care Coordinator to join our team. This work-from-home telephonic nurse role reports directly to the Director, Contact Center. The Clinical Care Coordinator is responsible for providing expert support in post-acute care navigation and serving as a knowledgeable resource on our services, including home health, hospice, and palliative care. The Clinical Care Coordinator ensures continuity of care for patients transitioning into or out of our services, determines appropriate levels of care, and educates patients and families on available post-acute care options. This position plays a critical role in connecting patients with the right services while ensuring a seamless, compassionate experience. Key Responsibilities Serve as the main point of contact for patients and families transitioning from or seeking post-acute services. Make clinical level-of-care determinations using discussions, medical records, and other clinical data. Provide patient education and guidance on home health, hospice, palliative care, Medicare coverage, billing, and other healthcare resources. Act as a customer advocate throughout the referral process to ensure timely responses and maximize admissions conversion rates. Coordinate follow-up and track referral outcomes to ensure high-quality care transitions. Utilize multiple tools and methods to provide patient options and recommendations regarding post-acute care. Assist in the admissions process, supporting patients who meet requirements and ensuring satisfaction with services. Maintain awareness of departmental performance objectives and patient satisfaction goals. About You Qualifications Associate degree required; Bachelor’s degree preferred. Minimum of 3 years of post-acute care experience. Home health and hospice experience strongly preferred. Licensed Registered Nurse (preferred) or LPN with active professional licensure in a compact state (must be willing to obtain additional state licensure as required). Strong knowledge of home health, hospice, and palliative care services. Excellent communication, analytical, and customer service skills. Strong computer and technology skills; proficiency in Microsoft Office Suite. We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply Today Join us in expanding access, supporting patients, and transforming care. If you are an RN or LPN with post-acute care experience and a passion for helping patients navigate home health, hospice, and palliative care, we invite you to apply now. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.