Overview
Acts as a technical liaison between the site users and the Information Systems department; troubleshoot, gathering information, developing the system to user needs, and working towards the goal of implementing and running successful system applications. Provides assistance in system upgrades and implementation. Supports and troubleshoot systems as they pertain to the users interface and to the applications themselves. Provides assisted EMR training to end users, as well as EMR training to physicians.
This position is primarily remote. However, the role requires on-site presence to conduct training, support providers, and clinic go-live implementations.
Responsibilities:
Advocates for MANA's mission of providing
compassionate, comprehensive, and quality healthcare
Good communication skills.
Ability to travel between clinic locations
Acts as support on the EHR systems for the end users and physicians.
Identifies, diagnoses, resolves problems and communicates with users of EHR and related software.
Perform eClinicalWorks system configuration, customization, and system administration (User Set Up).
Works with multidisciplinary projects and operational staff to help implement, maintain and improve the EHR.
Assists with application upgrades through support testing and training activities as directed. Testing new functionality in non-production environments.
Coordinates logistics associated with training delivery preparation activities such as creating videos, end user documentation, and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training clean-up, etc.
Assists with training on the EHR and related systems to all system users, including Providers.
Assists with duplicate accounts research.
Assists in user support during and following go-live.
Participates as a member of various project workgroups, attends meetings as required and develops constructive work relationships with other team members.
Completes projects, assignments, and goals within desired timeframes.
Perform any other related duties as required or assigned.
Required Qualifications
Strong communication skills
Healthcare experience 1-5 years
Experience with Electronic medical records
High school diploma or GED.
Preferred Qualifications
Training/Teaching experience
Experience working directly with clinical staff or physicians
About MANA Administration
The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our administrative team includes Human Resources, Physician Services, Information Systems, Population Health, Accounting, Reimbursement, Compliance, Communications, Billing Services, and more! We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.
Benefits We Offer:
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
Comprehensive Benefits
Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid
life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts:
MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One-On-One Training and Development:
At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.