Client Success & Operations Coordinator (Remote – Fitness Studio)

About Us

We're SoFit, a personal training studio based in Orlando, Florida. We help busy professionals get in shape through personalized coaching and a supportive client experience. We're growing and looking for one organized, people-loving person to own our client experience and day-to-day operations.

What You'll Do

Client Experience

Onboard new clients (welcome messages, first-session prep, account setup)

Run regular check-ins that keep clients motivated and on track

Handle scheduling, rescheduling, and cancellations

Spot at-risk clients early and help keep them engaged

Collect testimonials and reviews from happy clients

Operations

Keep our training schedule running smoothly day to day

Coordinate with our coaching team so clients are matched correctly

Pull simple weekly reports (numbers, attendance, retention)

Follow and maintain our existing systems and checklists

Who You Are

Excellent written and spoken English (C1 or C2)

Warm, friendly, and genuinely enjoy helping people

Extremely organized — you never let things slip through the cracks

Comfortable with messaging, scheduling, and spreadsheet tools

Reliable and self-managing — you don't need to be chased

Nice to have (we'll train the right person)

Experience with Trainerize, Setmore, or similar coaching/scheduling software

Background in fitness, wellness, or a service-based business

Schedule & Pay

Full-time, 24-30 hours/week

$625 - $850 Per Month, depending on experience

Some overlap with US business hours (Eastern Time) preferred

Long-term role with room to grow into a bigger operations position

How to Apply

To apply, begin your message with the word "SOFIT-READY" so I know you read the full post. Then tell me:

A time you turned a frustrated customer into a happy one — what did you do?

What tools you've used for client communication or scheduling

Your available hours and how much overlap you have with US Eastern Time

I read every application that follows these instructions. Looking forward to meeting you!