Client Success Operations Associate

Twin Health At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment. Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® . With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world. Join us as we reinvent the standard of care in metabolic health. Opportunity We're seeking a detail-oriented, analytical Associate, Strategic Employers to support our Director of Client Growth and Success in managing a portfolio of large, strategic employer accounts. This role is ideal for someone early in their career who is highly organized, analytically curious, and eager to learn the mechanics of enterprise account management in a fast-paced healthcare environment. You'll be the Director's right hand on a book of jumbo enterprise accounts, driving the behind-the-scenes execution that keeps strategic clients on track. Day to day, that means project managing internal workstreams across Marketing, Health Economics, Clinical Delivery, Product, and Implementation; developing client reports; and helping to ensure smooth delivery of client deliverables. Responsibilities Coordinate Internal Workstreams Across Strategic Accounts Support the Director in coordinating cross-functional workstreams, helping ensure deliverables stay on track, owners are clear, and timelines hold Maintain account plans, trackers, and project documentation; flag risks, dependencies, and slippage to the Director in a timely way Track follow-through on action items from client meetings, internal syncs, and leadership reviews Coordinate with Clinical, Product, Analytics, Marketing, and Implementation teams to support on-time execution against client commitments Support Account Management and Client Health Assist in preparing materials for Monthly and Quarterly Business Reviews, including data pulls, slide development, and supporting narrative drafts Help analyze engagement, enrollment, and outcomes data to identify trends and surface observations to the Director Support the translation of data into clear, accurate, client-ready insights Monitor client health indicators and escalate potential issues to the Director Help coordinate internally to resolve operational issues affecting client experience Document meeting minutes, client feedback, and account notes to support internal continuity Support Revenue Growth Initiatives Support enrollment and member engagement strategies under the Director's guidance Help coordinate client-facing communications, campaigns, and webinars with Marketing Assist with renewal tracking, documentation, and timeline management Maintain renewal readiness materials and client documentation Surface potential expansion opportunities to the Director for further evaluation Other duties as assigned Qualifications 1–3 years of experience in client success, account management, consulting, or customer-facing roles (SaaS or healthcare preferred) Strong organizational skills and attention to detail Analytical mindset with ability to translate data into insights Clear and professional communication skills Comfortable managing multiple priorities in a fast-paced environment Proactive, collaborative, and eager to learn Interest in enterprise account management and client growth strategy Willingness to travel as needed Experience using CRM systems such as Salesforce (SFDC) preferred Familiarity with ticketing platforms such as Zendesk preferred Exposure to cross functional project management tools such as JIRA preferred This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $95,000 - $105,000 annually. This position is bonus eligible. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan We have been made aware of fraudulent interview requests being sent using the Twin Health's name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.