Client Success Manager

Your job This role is a hybrid position, requiring Tuesdays and Wednesdays in our Indeed, Austin Office. In this role, you’ll drive proactive, personalized client engagement across email, phone, and video, prioritizing live conversations for complex or high-impact needs. You’ll monitor account health to quickly mitigate churn risks, protect revenue, and ensure full budget deployment aligned to client goals by removing pacing and delivery blockers. Using data, reporting, and customer insights, you’ll prioritize work and deliver evidence-based recommendations while accelerating the adoption of key products and employer tracking tools. You’ll meet SLA commitments through clear communication and consistent follow-through, maintaining thorough case documentation to ensure efficient resolution and continuity. Partnering cross-functionally — including with Sales — you’ll leverage escalation paths and internal resources to move complex work forward. You’ll complete required training, apply product and process expertise in real time, and contribute meaningfully in 1:1s by communicating wins, surfacing challenges, and identifying growth opportunities. Who you are Protect and grow revenue by proactively mitigating churn risks, executing recovery strategies, and identifying expansion opportunities in partnership with Sales. Deliver hiring outcomes by ensuring effective budget deployment and using data-backed optimization to improve performance. Ensure a high-quality client journey through proactive communication, consistent SLA adherence, and reliable follow-through against KPI targets. Drive adoption of priority products and tracking solutions to increase performance visibility and attribution. Maintain operational excellence through thorough documentation, case management, and disciplined execution. Resolve technical and integration issues by engaging internal partners and external vendors to ensure timely solutions. Model inclusive, solutions-oriented behaviors by contributing expertise, exchanging knowledge, and promoting a collaborative team environment. Who we are Requires a minimum of 4 years of related experience, or a Bachelor's degree. Data Proficiency: Quickly analyze operational data and identify trends, anomalies, and areas for action. Unbiased Decision-Making: Formulate data-driven hypotheses while maintaining an objective perspective. Risk Prevention: Proactively assess and manage accounts in partnership with Sales to enhance effectiveness and results. Motivational Skills: Understand client issues, identify problems, and coordinate internally to support solutions. Adaptability & Perseverance: Navigate obstacles, drive change, take ownership, and follow through to execute tasks. Continuous Learning & Leadership: Prioritize ongoing self-improvement and take initiative to explore new markets and opportunities. Our mission As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) Salary Range Disclaimer The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role. Salary Range Transparency Tier 2 - United States of America 26.92 - 40.38 USD per hour EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers). Inclusion & Belonging Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. Privacy Policy Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs. Agency Disclaimer Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. AI Notice Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. Reference ID: <47036>