Client Services Lead
Location:
Remote (South Africa)
Employment Type:
Full-Time
Working Hours:
US Hours (9am - 5pm EST)
The Client Services Lead at ReWorks Solutions plays a critical role in overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery.
Key Responsibilities:
Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
Develop and implement client service protocols and best practices to enhance client experiences.
Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
Collaborate with sales, operations, and product teams to align client services strategies with company objectives.
Analyze client feedback and service metrics to identify areas for improvement and implement action plans.
Drive process improvements to increase efficiency and effectiveness within the client services department.
Report on team performance, client satisfaction, and service KPIs to senior management.
Requirements:
5+ years of experience in client services, account management, or related customer-facing leadership roles.
Proven leadership and team management skills with the ability to motivate and develop a high-performing team.
Strong problem-solving capabilities and a customer-centric mindset.
Excellent communication and interpersonal skills.
Experience with CRM and client management software.
Ability to work effectively in a fast-paced, remote environment across time zones.
Strong organizational skills with a focus on process optimization and quality assurance.
Comfortable working U.S. hours
Remote work from home
Fraud Disclaimer:
ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.