Job Title: Client Services Manager
Job Code: 131
Job Location: Remote Opportunity
Job Schedule: Monday through Friday
Job Description:
Client Service Manager (CSM) will support field service operations for our private and Public Safety customers in the States through customer service and support activities. This customer-facing role will report to the Northeast Regional Service Manager.
The CSM will hold ranging responsibilities include but not limited to; oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment.
Pay: $28.00 - $37.00
Essential Functions:
Employ their basic understanding of project management, system engineering, and customer facing skills
Deliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statistics
Attain financial objectives
Manage subcontractors to ensure obligations and high standards of workmanship are met
Manage existing two-way radio maintenance contracts in accordance with signed agreements
Interface with the customers staff to resolve issues and propose problem solutions
Work with our Authorized Service Centers and Network Solution Providers
Develop quotes in response to Request for Information (RFI) or Requests for Proposal (RFP) as required
Review and approve vendor invoices
Oversee contract negotiation and approve customer invoicing
On-call in a managerial role to provide support and problem escalation role between vendors, field technicians, customers and our factory/engineering organizations
Qualifications:
Bachelor's Degree and 2 years prior experience, 2 year post-secondary/AA Degree and 6 years prior experience. In lieu of a degree, minimum of 6 years of prior related experience.
Preferred Additional Skills:
Experience in a field service delivery organization, PSAP, emergency management, or team lead.
Experience managing Land Mobile Radio (LMR) radio communication technicians and daily operations, along with negotiating maintenance contracts and renewals.
Proven leadership in land mobile radio systems, mobile data, microwave networks, TCP/IP-based networks, fiber optic networks, VoIP, VPN, or 911 systems.
Knowledge of telecommunication systems including T1, Microwave, and IP Networks
Must be able to multi-task and effectively prioritize activities & assignments
Must be customer centric and inherently understand customer service and customer satisfaction
Good communication skills both verbal and written
Computer skills must include being proficient with the Microsoft Office suite of programs
Must have a valid drivers license.
Experience with support infrastructure related to communications systems including but not limited to: Tower Construction, Antenna Systems Installation and Testing, Shelter Construction and Installation (HVAC, Electrical, UPS and DC Power Systems), Generators, Transfer Switches and Fuel systems, Alarm sensors and interfacing to the communications system for SCADA remote monitoring. Grounding systems installation, testing and configurations, Lightning Protection systems
What we do at Sweve Tech LTD
Founded with a mission to shake up the industry and be a global leader, Sweve Tech Ltd specializes in electrical and electronics engineering, Civil Engineering, Building and Maintenance serving clients across continents. Whether its installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems we are here to future-proof businesses and our customer base. Lets just say, when it comes to innovative solutions, Sweve Tech is always a step ahead.
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In compliance with pay transparency requirements, the salary range for this role in Colorado, Hawaii, Illinois, Washington State and New York State is $58,500 - $108,500. For California, Seattle and New York City, the salary range for this role is $67,500 - $125,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Sweve Tech also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.