About Us
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
External Overview
Ensures overall client satisfaction with products and services. Assists mid-size or more complex clients with their HR needs. Maintains ongoing relationships with client contacts and is the primary point of contact for HR services. Works collaboratively with internal partners to ensure quality customer service and support.
External Responsibilities
Services clients remotely and in person in one or more states and provides consultative guidance to resolve client issues appropriately. Partners and collaborates with internal departments and subject matter experts in delivering actionable responses or plans to clients’ concerns.
Provides Consultative Guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
May support PEO clients with the set-up of EPLI insurance with the assistance of other internal business partners.
May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
Communicates and interprets HR policies and procedures while providing recommendations for any employee relations issues that may arise through the HR Coach.
Provides turnover analysis action planning and offers unemployment escalation assistance.
Maintains an awareness of HR trends and conducts training based on available resources.
May act as a mentor for HR Coordinators and Associate Client HR Business Partners.
Conducts annual HR Strategy Sessions for each client.
External Qualifications
Bachelor's Degree - Preferred
3-5 years of experience in HR, or the equivalent combination of education and experience.
Consideration may be given to a candidate with experience in lieu of a degree.
Customer Service - Preferred
Multitasking - Preferred
Research - Preferred
Leadership - Preferred
Writing - Preferred
Employee Relations - Preferred
Performance Management - Preferred
Employee Engagement - Preferred
Employment Practices Liability - Preferred
Product Knowledge - Preferred
Benefits Enrollment Processes - Preferred
Human Resource Strategy - Preferred
Client Services - Preferred
Account Management - Preferred
Bilingual (Spanish/English) - Preferred
Live the Paychex Values
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.
What's in it for you?
We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.