Client Growth Manager - Robusta

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates. About the Role The Client Growth Manager is a strategic commercial role responsible for driving end-to-end revenue growth across an assigned industry vertical or geographic market. This role operates within an integrated Sales & Account Management model , owning both new business acquisition and existing account expansion under a unified revenue target. The Client Growth Manager acts as the single commercial owner of their portfolio, accountable for revenue generation, client relationship management, and long-term value creation, while ensuring profitability and strategic alignment . Key Responsibilities 1. Revenue Ownership (Primary Accountability) Own and deliver the total revenue target across assigned accounts and industry Manage a balanced revenue mix : New business (new logos) Upselling & cross-selling Renewals and expansions Ensure gross margin adherence through disciplined pricing strategies Maintain accurate forecasting and pipeline visibility Build and execute annual industry growth plans Maintain a healthy pipeline coverage ratio 2. New Business Development Identify, qualify, and pursue new business opportunities Lead full sales cycle execution : Prospecting and qualification Proposal development Commercial negotiations Closing and contract finalization Drive strategic industry penetration 3. Account Growth & Expansion Own a defined portfolio of accounts as the Account Growth Owner Identify and drive upsell and cross-sell opportunities Lead renewals, contract extensions, and commercial expansions Optimize revenue mix and account profitability 4. Client Relationship Ownership Act as the executive-level single point of contact (SPOC) for clients Build and maintain long-term trusted relationships with key stakeholders Understand client strategic priorities and business objectives Own client satisfaction, retention, and growth Manage stakeholder mapping and account dynamics Lead escalations and conflict resolution Represent the voice of the client internally (without owning delivery) 5. Industry Leadership & Positioning Develop deep expertise within assigned industry vertical Identify market trends, risks, and emerging opportunities Position the company’s value proposition effectively Act as the commercial authority for the assigned industry 6. Governance & Reporting Provide structured reporting on: Revenue performance Margin performance Account risks Growth opportunities Ensure early identification of commercial or relationship risks Participate in executive reviews and governance forums Align on key milestones (renewals, checkpoints, business reviews) 7. Contractual & Commercial Accountability Own contract execution and sign-offs Ensure contracts align with revenue and margin objectives Secure approvals for billing milestones Act as an escalation point for collections in coordination with Finance 8. Internal Strategic Alignment Align with Product, PMO, and Delivery teams on strategic priorities Communicate client needs and commercial objectives Escalate risks and dependencies Maintain non-operational involvement (no execution ownership) Bachelor’s degree in Business, Marketing, Finance, or a related field (MBA is a plus) 5–10 years of experience in B2B sales, account management, or client growth roles Proven track record of achieving revenue targets across new business and account expansion Strong experience managing full sales cycles (prospecting → closing → renewal) Demonstrated ability to grow existing accounts through upselling and cross-selling Solid commercial acumen with experience in pricing, margin management, and contract negotiation Ability to build and manage senior stakeholder relationships and navigate complex organizations Experience working within a specific industry vertical (relevant to assigned portfolio) Strong analytical skills with ability to manage pipeline, forecasting, and performance tracking Excellent communication, negotiation, and executive presence