Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
A successful candidate will serve as the primary client contact, managing relationships and ensuring successful delivery of patient access HUB programs. This individual will combine strategic thinking with operational execution to drive client satisfaction and program performance.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2025)
Certified Great Place to Work (2022, 2023, 2025, 2026)
What will you be doing?
Serve as the primary point of contact for pharmaceutical clients supporting HUB programs
Build and maintain strong, consultative client relationships
Lead client meetings, performance reviews, and strategic discussions
Oversee program delivery, ensuring alignment with client objectives and SLAs
Analyze performance metrics and provide data-driven insights and recommendations
Collaborate with cross-functional teams to ensure high-quality service delivery
Manage program financials, including budgets, invoicing, and P&L tracking
Identify risks, opportunities, and areas for program optimization
Support contract management, renewals, and growth opportunities
Ensure compliance with regulatory requirements and client SOPs
What do you need for this position?
Bachelor’s Degree or equivalent relevant experience
5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience) Strong understanding of reimbursement, prior authorization, and patient assistance programs
Experience supporting or managing call center-based programs or service delivery models preferred
Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting
Salesforce CRM/CLS experience required
Strong analytical, organizational, and problem-solving skills
Excellent communication, presentation, and negotiation skills
Proficiency with Microsoft Office applications
Ability to manage multiple priorities independently
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at:
https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.