CJA Marketing Operations & Personalisation Manager (EMEA)

​ Blue Acorn iCi is Expanding Across Europe! We’re growing — and we’re looking for top digital talent across the UK! 📍 Location & Eligibility This role is based in the UK (London area) and follows a hybrid working model. We’re ideally looking for candidates who are already located nearby or open to commuting as needed. Please note that applicants must have the current right to work in the UK, as we’re not able to offer visa sponsorship for this position at this time. CJA / Marketing Operations & Personalisation Manager About the Role We’re looking for a Marketing Operations & Personalisation Manager with strong experience across Adobe Customer Journey Analytics (CJA), AEP, and AJO to help scale data-driven marketing and personalised customer experiences. In this role, you’ll enable marketing teams to plan, execute, and optimise campaigns while ensuring personalisation strategies are effectively operationalised across digital channels. You’ll combine campaign execution, audience strategy, and analytics insights to deliver highly relevant, engaging experiences. This is a hands-on role for someone who thrives at the intersection of marketing operations, personalisation, and performance analytics . What You’ll Do Enable Marketing Operations Support marketing teams in building and executing campaigns using Adobe technologies Define and manage campaign workflows, processes, and governance standards Ensure campaigns are deployed efficiently across web, mobile, and email channels Drive Personalisation Implement personalisation strategies across digital properties (web, app, etc.) Deliver targeted experiences based on audience and behavioural data Align personalisation efforts with broader marketing and engagement strategies Coordinate Campaign Delivery Oversee campaign execution across multiple digital channels Ensure audience segmentation and journey triggers are correctly configured Partner with content and creative teams to deliver personalised assets Lead Experimentation & Optimisation Establish A/B testing and experimentation frameworks Continuously optimise campaigns and personalisation strategies Use data to refine targeting, messaging, and engagement approaches Leverage Analytics & Insights Use Adobe Customer Journey Analytics (CJA) to analyse customer behaviour and campaign performance Build dashboards and reporting to track engagement and outcomes Translate insights into actionable improvements across campaigns and journeys What Success Looks Like Efficient, scalable campaign execution across digital channels Personalised experiences that drive measurable engagement and conversion Strong alignment between marketing, data, and product teams Continuous optimisation driven by analytics and experimentation Clear visibility into campaign performance and audience behaviour What We’re Looking For Experience in marketing operations, personalisation, or marketing technology roles Hands-on experience with Adobe Customer Journey Analytics (CJA) (must-have) Experience with Adobe Experience Platform (AEP) and/or Adobe Journey Optimizer (AJO) Strong understanding of data-driven marketing, segmentation, and personalisation strategies Experience managing campaigns across multiple digital channels Comfortable working cross-functionally with marketing, product, data, and engineering teams Strong analytical mindset with experience using data to drive decisions Nice to have: Experience with experimentation frameworks (A/B testing, multivariate testing) Exposure to other analytics or marketing platforms Background in sports, media, or fan engagement ecosystems About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice . Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected]. California applicants: Please click here for CCPA disclosures.