Chief VIP Officer

Chief VIP Officer Bringing people back from boredom since 1994. Parimatch is an online entertainment company with 30+ years in the game. We create digital experiences where sports, culture, and technology meet — bold, immersive, and built to engage. With 4,000+ professionals and operations in 15+ countries, Parimatch is a global ecosystem driven by performance, smart engineering, and style. In this role, you will: Drive growth across key VIP performance metrics, including NGR, retention, reactivation, churn reduction, and LTV optimization for top-tier players. Develop and implement VIP strategies for both casino and sportsbook products, including segmentation, tier structures, bonus economics, and lifecycle management. Set and achieve quarterly and annual VIP revenue targets in close collaboration with the CEO and CFO. Build, scale, and lead a distributed team of VIP managers and hosts across major regions, including CIS, LATAM, Asia, and Europe. Establish team operating standards, including KPIs, incentive schemes, coaching processes, and senior-level hiring practices. Personally manage top-tier clients through hosting, gifting, event organization, retention initiatives, and escalation handling. Make strategic decisions regarding limits, bonuses, and dispute resolution for high-value accounts. Design sportsbook-focused retention initiatives, such as odds boosts, cashback campaigns, in-play VIP experiences, and activations around major sporting events (UCL, NFL, NBA, F1, combat sports). Build crypto-native VIP experiences, including instant payouts, multi-chain functionality, on-chain rewards, and token-gated benefits. Work cross-functionally with CRM, Product, Payments, Compliance, and Trading teams. Represent the brand at industry conferences, networking events, and exclusive private gatherings. Skills you’ll need to bring: 3+ years of experience in VIP or player value roles within the iGaming industry, including at least 3 years in crypto casino and/or crypto sportsbook operations. Proven track record of driving measurable VIP contribution to NGR growth. Hands-on experience building and managing distributed VIP teams of 10+ people. Strong understanding of sportsbook economics, including margin optimization, liability management, and collaboration with trading teams. Well-developed network of contacts among crypto high-rollers, affiliates, and VIP hosts. Ability to make fast-paced commercial decisions in real time. Nice to Have Experience launching VIP programs from the ground up in new markets. Experience working with affiliates generating VIP traffic. Established connections with crypto platforms, OTC desks, and VIP event organizers. We care about you: Vacation: Reset. Recharge. Come back stronger. Sick Leave Allowance: Health is power. We designed the system to support you. Benefits Model: Your budget, your rules – spend it where it counts. Day one, it’s yours. No waiting, no barriers. Training Balance: Learn fast. Grow faster. Upskill, stay ahead, and keep your edge sharp. Team Building: Stronger together. We connect, compete, and celebrate – great teams don’t happen by accident. Generation Program : Focused on boosting the potential of children within our families. Work & Fun Balance: Driven at work, alive beyond it. Events, surprises, and shared moments keep our spirit high and our energy unstoppable. Division Parimatch Locations Cyprus, Warsaw, Europe Remote status Hybrid Employment type Full-time Function Marketing