About this role
Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the machine running clean while we do it. The role You own the casino. Games, players, payments, risk, support — all of it. When something breaks, you fix it. When something leaks, you find it. When players hit problems, you solve them. This is a hands-on role. You execute first, delegate later. If you're looking for a team to manage from day one, this isn't it. What you'll do Run day-to-day casino operations end-to-end Oversee game launches, RTP configs, limits, and availability Monitor performance — GGR, hold, player behaviour, anomalies Own payments and withdrawals — smooth processing, fast resolution Work risk and fraud tools to catch abuse, exploitation, and suspicious activity Manage player escalations, disputes, and edge cases Keep promotions implemented correctly and performing as intended Be the main point of contact with platform providers and key vendors Write the SOPs, maintain the controls, plug the revenue leaks What you'll need Hands-on casino backoffice experience — SoftGamings, EveryMatrix, Pragmatic Hub, or similar Direct experience with RTP configs, promo mechanics, withdrawals, and stuck payments Comfortable with crypto payments and tools Startup or lean iGaming experience — not just Tier-1 regulated environments High attention to detail, ownership mindset, no hand-holding required Come run something pure.