Carrier Account Manager

About Shippo At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard. As a remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence. Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world. How we will deliver success together: We are looking for a Carrier Account Manager to manage and grow Shippo’s carrier relationships across the EU and UK. This is a relationship-first role — the ideal candidate is a strategic account manager who has developed fluency in how carriers and logistics networks operate, not someone who has spent their career working inside them. As Shippo has expanded internationally, this person will be the key commercial owner of our carrier partnerships — managing compliance, contract performance, and day-to-day cross functional collaboration internally and externally — while helping shape our EU/UK carrier strategy alongside senior leadership. Shipping & handling responsibilities Own the day-to-day commercial relationships with EU/UK carrier partners, including Royal Mail, DPD, Evri, and others as the network grows Identify opportunities for expansion with our existing portfolio of carriers Manage contract compliance, rate monitoring, and performance tracking across your carrier portfolio Handle escalations and issue resolution, operating as the bridge between carrier contacts and internal teams (Product, Engineering, Support, and Sales) Identify and surface commercial and compliance risks proactively, driving resolution before issues escalate Participate in carrier QBRs, partner introductions, and new product scoping conversations Maintain accurate documentation for carrier agreements, integration requirements, and operating procedures Work closely with the Director and above to align priorities with broader Carrier Partnerships strategy Your shipping requirements 3–5 years of experience in partner management, account management, or commercial partnerships — preferably in logistics, e-commerce, or SaaS Background in strategic relationship management, not operations — you understand how carrier networks work without having built your career inside them Experience with EU or UK carriers and familiarity with international logistics dynamics and cross-border compliance Experience working with commercial agreements and building relationships within large organizations Strong organizational skills with the ability to manage multiple priorities independently across time zones Clear, confident communicator with both technical and commercial stakeholders Proactive problem-solver who drives issues to resolution without losing the strategic thread Moderate technical fluency — comfortable with API documentation and able to support technical discussions when needed Our Compensation Ship policy: We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is £90k to a max of £110k (we tend to anchor at the mid point). Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected] Shippo s in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by R ippling.com.