Care Management Coordinator

Who You Are You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all. Does this sound like you? Let’s connect. Who We Are At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future. For us, that’s just an Honest day’s work. Your Role The Care Management Coordinator (CMC) plays a critical role in supporting care management operations by engaging patients, managing clinical and administrative workflows, and ensuring timely documentation across multiple platforms. This role partners closely with Nurse Care Managers (NCMs), clinical teams, and external provider practices to support patient outreach, care coordination, and continuity of care—particularly for low-acuity and chronic condition populations. Primary Functions of the Care Management Coordinators Include: Monitor electronic outreach dashboards to send and respond to patient text messages. Conduct outreach to low-acuity patients as needed and escalate responses to Nurse Care Managers appropriately. Perform wellness check-ins for patients with chronic illnesses such as Chronic Kidney Disease (CKD) and Chronic Heart Failure (CHF) to support early intervention and avoid hospitalizations. Conduct new patient engagement outreach and post-graduation maintenance outreach for defined patients. Support medication adherence by confirming prescription pickup and following up on barriers. Upload discharge summaries, consult notes, completed assessments, and other documentation into partner EMRs. Perform chart sweeps to identify triage or phone encounters and resolve or assign tasks accordingly. Manage referrals received via email and assign them for outreach. Manage post-acute admissions and respond to skilled nursing facility (SNF) attribution requests related to benefit enhancements Generate ADT reports and manage patient cohort assignments. Mail patient communications including introductory letters, educational materials, and Unable to Reach letters. Complete additional administrative tasks as assigned to support operational efficiency. Participate in a centralized or specialized team model, maintaining cross-training as needed to ensure coverage and continuity. Collaborate closely with clinical, operations, and external practice partners to ensure a consistent patient experience. Perform other related responsibilities as assigned. How You Qualify You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities. · High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare, health administration, or a related field preferred. Licensed Professional Nurse (LPN) license preferred. 2+ years of experience in care coordination, healthcare operations, medical records, or patient outreach. Familiarity with chronic conditions such as CHF, CKD, diabetes, and hypertension. Understanding of care management, transitions of care, and patient engagement workflows. Experience working in EMRs/EHRs and healthcare technology platforms (e.g., Commure, CareInsights, CRM tools). Proficiency with Microsoft Office or Google Workspace; comfort navigating multiple systems simultaneously. Experience handling inbound calls and using call center tools (e.g., RingCentral). Strong written and verbal communication skills, including patient-facing messaging. Ability to engage patients empathetically and professionally, including those with complex needs. Strong collaboration skills to work effectively with nurses, clinicians, and external partners. Ability to manage high-volume, task-based work with competing priorities. Comfort working in evolving, early-stage or growth-oriented healthcare environments. Ability to work independently while following standardized workflows. The base pay range for this role is $25.70 - $32.00 . Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package. Honest Health is committed to ensuring fairness, opportunity, strong teams, and full integration of team members into the organization. We take proactive steps to ensure all applicants are considered for employment based on merit, without regard to race, color, religion, sex, national origin, disability, Veteran status, or other legally-protected characteristics. Honest Health is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email [email protected] for assistance. Reasonable accommodation will be determined on a case-by-case basis.