We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Program Overview
Join the Aetna Clinical Collaboration (ACC) team - an innovative and growing, community
‑
based care management model designed to transform how we serve our members. ACC
utilizes
best
‑
in
‑
class clinical and operating models to deliver meaningful, high
‑
impact care where it matters most.
ACC is a member
‑
centric, team
‑
delivered approach that meets members where they are. Through compassionate engagement and
strong communication
, our care teams collaborate with members, providers, and community organizations to address the full continuum of healthcare needs, including medical, behavioral, and social determinants of health.
This is an exciting opportunity to be part of a growing program with national
expansion;
offering the chance to help shape care delivery in new markets and have a life
‑
changing impact on the members we serve.
Position Summary/Mission
The Care Management Associate (CMA) supports the ACC Case Management team by performing non-clinical care coordination and administrative functions to promote
timely
, effective member care.
Working under the direction of
Senior
Managers
, t
he CMA
assists
with care coordination activities, telephonic outreach, and case support to ensure efficient care delivery and positive member outcomes.
Key Responsibilities
Support
s
ACC team
with daily care coordination and case support activities
Review and
monitor
daily census and providing to on-site staff via email
Perform inbound and outbound telephonic outreach to members, providers, and facilities
Process referrals, track cases, manage shared queues and program mailboxes
Enter and
maintain
accurate
documentation in clinical systems (e.g., MedCompass,
CEC
)
Complete detailed documentation of all member interactions in compliance with regulatory and accreditation standards
Facilitate communication between interdisciplinary care team members and external stakeholders
Conduct non-clinical research and gather information to support care planning and case progression
Escalate clinical concerns or barriers to
Senior
Managers as appropriate
Remote Work Expectations
This is a 100% remote role; candidates must have a dedicated workspace free of interruptions
Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not
permitted
Required Qualifications
Candidate must reside in CST/EST time zones
1+ year(s) of customer service experience (healthcare environment preferred)
Strong customer service and member engagement skills
Strong organizational skills, including effective verbal and written communication skills
Basic knowledge of medical terminology
Proficiency
in Microsoft Office (Word, Excel, Outlook, Teams) and ability to navigate multiple systems
Candidates must have a dedicated workspace free of interruptions
Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not
permitted
Preferred Qualifications
2–4 years of healthcare experience (e.g., medical office, hospital, care coordination, billing/coding)
Experience supporting care management or case management teams
Familiarity with clinical platforms such as MedCompass or
CEC
Education
High School Diploma or GED
(REQUIRED)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $35.29
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on
Benefits Moments
.
We anticipate the application window for this opening will close on: 06/26/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.