Care Coordinator

Care Coordinator Everlab is pioneering the next era of healthcare proactive, personalised, and, most importantly, accessible to all. Apply to Everlab We usually respond within a week About the role: As a Care Coordinator, you will act as the bridge between our members and the Everlab team, ensuring that each member feels supported, informed, and valued throughout their health optimisation journey. You will provide exceptional service and care coordination, becoming a trusted point of contact for members. This role combines attention to detail, operational excellence, and a passion for helping people live healthier, longer lives. This is a full-time role , with 3 days per week in-office for team members located near our Sydney or Melbourne offices. For those in Australia but outside these cities (e.g. Brisbane), the role may be fully remote. It’s ideal for someone who thrives in a structured, detail-oriented environment and enjoys close collaboration with a multidisciplinary team. Responsibilities and scope: Medical operations: Enable high standards of care for Everlab consults by completing key operational tasks including retrieving results, preparing medical reports, resolving system or data issues, and ensuring accuracy across all member records. Care coordination: Schedule appointments, follow up on diagnostic test results, and liaise with Everlab doctors and external partners to ensure members receive the care they need at the right time. Continuous improvement of the member experience: Proactively seek feedback from members to identify areas where Everlab can improve their experience and advocate for member needs within the team. What we are looking for: Availability: Full-time with 3 in-office days preferred for those near our Sydney or Melbourne offices. Strong written and spoken communication: You are a natural communicator who can explain complex information in a clear, empathetic, and supportive way. Tech-savvy and process-minded: You’re comfortable working with multiple systems and digital tools, with a keen eye for accuracy and process efficiency. Experience in healthcare platforms, CRM systems, or clinical data is a plus. Customer obsessed: You treat members like family. You care deeply about helping them achieve their goals, having an incredible experience with us and go above and beyond to find ways to delight them. You understand the responsibility of working with people’s lives and that success means meaningfully extending and improving quality of life. Incredible teammate: You communicate with kindness and enjoy the growth that comes from giving and receiving direct and honest feedback. You acknowledge your mistakes, know when to “disagree and commit” and care more about the team being successful than you being right. You also recognise when to ask questions and help with the wider team. Ownership mindset with strong autonomy: You are motivated by what’s best for our members long term, and you’re confident in making sound decisions independently, especially while covering weekends. You thrive in an autonomous environment, taking full responsibility for outcomes while being proactive in learning and improving. Whether it’s delighting members, training new team members or scaling operations, you understand that excellence means caring about the details, acting with initiative, and always raising the bar. (Nice to have) Health sciences background: You have a health sciences degree, clinical work experience or knowledge of healthcare systems and processes, with an interest in preventative health and longevity. Working at Everlab: Do work that matters: We’re building the future of preventive health. Use your skills to prevent disease, improve access to personalised care, and reduce pressure on the health system. Work-life flexibility: Hybrid working with 3 days in the office, plus flexibility to manage life beyond the 9 to 5 when it matters. Experience Everlab as a customer: Full access to the Everlab health program, provided after successfully passing probation. Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together. People you’ll love working with: A welcoming, mission-driven team of smart, thoughtful people doing meaningful work. Department Operations Locations Melbourne, Sydney, Remote Remote status Hybrid Employment type Full-time About Everlab Everlab is building the health platform of the future. We exist to deliver personalised, preventative healthcare at scale, using advanced diagnostics, AI, and real clinicians to help people live longer, healthier lives. Today, we offer Australia's most comprehensive health assessment: 100+ biomarkers tested across bloods, imaging, and physical diagnostics, reviewed by a dedicated longevity doctor, with personalised protocols to act on the findings. We re-test every 6 months. We are not a 12-week programme. We are your health partner for life. We are a medical company that owns the infrastructure: the technology, the clinics, the clinical frameworks, and the patient experience end to end. Our AI copilot augments 180+ clinicians. Our platform coordinates 33+ diagnostic services, 1,850 partner providers, and 30+ wearable integrations. Real doctors today. AI doctors tomorrow. Same clinical frameworks. Our founding team includes serial entrepreneurs with $500m+ in exits and a Chief Medical Officer who left surgical training to build what he believes healthcare should be. We are hiring people who want to do the most important work of their careers. The problems are hard. The pace is fast. The mission is real: deliver as much health, for as many people as possible, at the lowest cost. If that excites you, we would love to hear from you. Our team works in a hybrid model, with three days per week in the office. We are based in Sydney in Surry Hills and in Melbourne in the CBD.